Privacy Compliance Counsel

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Privacy Compliance Counsel to help build operate and continuously strengthen our global privacy and AI compliance program in a fast-paced cloud environment. This role combines operational privacy leadership with customer-facing advisory work partnering closely with Product Engineering Security Risk and Commercial Legal. At Genesys we are transforming the customer experience landscape with empathy AI innovation and global impact. Joining Genesys means becoming part of a global team that flies in formation embraces empathy in decision-making and goes big in shaping responsible AI and data practices worldwide.

This position will dedicate approximately 70 percent of time to privacy and AI compliance operations and 30 percent to supporting privacy-heavy commercial transactions.

Reporting Line: Chief Privacy Officer and EU Data Protection Officer

Level: 3 to 5 years PQE (mid-level)

Key Responsibilities

Privacy and AI Compliance Program (approximately 70%)

Operational GDPR and Global Privacy Compliance

• Lead and mature core GDPR compliance processes including Data Protection Impact Assessments (DPIAs) including AI-related assessments

• Build maintain and govern Records of Processing Activities (RoPA) across business units

• Conduct Transfer Impact Assessments (TIAs) and design appropriate supplementary measures for international data transfers

• Manage and enhance data subject rights processes including access deletion portability objection and restriction with clear playbooks and escalation paths

AI Counseling FRIA and AISIA

• Provide practical front-line legal counseling on AI use cases at the intersection of GDPR the EU AI Act and fundamental rights frameworks

• Support or lead AI System Impact Assessments (AISIA) and equivalent AI risk assessments

• Conduct or support Fundamental Rights Impact Assessments (FRIA) for high-risk or data-intensive AI systems

• Partner with Product Data Science and Security to embed AI governance into design development and deployment processes

Privacy by Design and by Default

• Embed Privacy by Design and by Default principles into product and feature lifecycles

• Participate in product reviews and change management forums

• Identify privacy and AI risks and propose technically feasible mitigation strategies

• Ensure documentation and implementation of minimisation purpose limitation retention access controls and logging requirements

Policies Governance and Documentation

• Draft and maintain privacy notices and layered transparency statements

• Develop and update internal policies and guidelines including data retention classification legitimate interests assessments and repurposing analyses

• Strengthen RoPA governance standards and internal guidance materials

• Contribute to governance forums and support risk-based decision making and remediation tracking

Rights Handling Incidents and Oversight

• Support the EU DPO in monitoring compliance through reviews audits and metrics

• Partner with Security and Incident Response teams on personal data breach assessments and regulatory notification analysis

• Provide privacy and AI due diligence guidance for vendors and sub-processors

Regulatory Horizon Scanning

• Monitor and interpret developments under GDPR EDPBS opinions as well as Member States guidance on data protection and AI.

• Track the EU AI Act Digital Services Act Data Act NIS2 and related digital regulations

• Translate regulatory developments into practical program updates playbooks and stakeholder training

Commercial Support Privacy and Data (approximately 30%)

Customer-Facing Privacy Contracting

• Draft review and negotiate Data Processing Agreements and related security audit and assistance clauses

• Advise on data transfer mechanisms including Standard Contractual Clauses transfer addenda and supplementary safeguards

• Act as a subject matter expert for privacy and AI provisions in master service agreements and cloud contracts particularly in regulated sectors

Customer Due Diligence and RFP Support

• Respond to customer privacy and AI questionnaires RFIs and RFPs

• Participate in customer discussions to clearly explain Genesys data processing practices privacy controls and AI risk mitigation strategies

Playbooks and Templates

• Maintain and refine negotiation playbooks fallback positions and templates for privacy and AI-related clauses

Cross-Functional Enablement

• Translate complex privacy AI and security requirements into clear business-friendly guidance

• Design and deliver training for Product Engineering Commercial and other teams on DPIAs DSAR handling AI impact assessments Privacy by Design and international transfers

• Collaborate with global stakeholders to align on risk appetite decision-making frameworks and escalation processes

Required Qualifications

• 3 to 5 years PQE qualified or legally trained in an EU Member State

• Strong hands-on experience in privacy compliance operations including most of the following:

• Conducting and documenting DPIAs and comparable risk assessments

• Maintaining or auditing RoPA and related records

• Conducting or advising on TIAs and transfer risk assessments

• Supporting Privacy by Design and by Default in product or engineering environments

• Solid knowledge of GDPR and related EU frameworks with demonstrated interest in the EU AI Act DSA Data Act ePrivacy Directive and NIS2

• Experience in cloud or SaaS environments and ability to engage effectively with IT Security and Engineering teams

• Demonstrated ability to manage multiple stakeholders and competing priorities in a global matrix organisation

• Strong ethical foundation and balanced risk-aware judgment

• Excellent command of English as working language

Preferred Qualifications

• IAPP certifications such as CIPP/E CIPM or CIPT

• Experience designing or implementing supplementary transfer measures

• Experience with AI impact assessments FRIA or AISIA frameworks

• Experience interacting with supervisory authorities or participating in audits

• Knowledge of US or other major non-EU privacy regimes

• Fluency in French or another EU language

Core Competencies

• Pragmatic and solutions-oriented legal mindset

• Strong stakeholder management and influencing skills

• Excellent written and verbal communication skills in English

• Ability to build trust influence without formal authority and uphold key compliance standards

• Comfortable operating in a high-growth evolving global technology environment

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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