Requisition Id:

Job Title

Global Business Services Consulting

Brief Company Description

At EY our purpose isBuilding a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our so doing we play a critical role in building a better working world for our people for our clients and for our communities.

In a world thats changing faster than ever our purpose acts as our compassguiding our more than 400000 people providing the context and meaning for the work we do every day. Our multi-disciplinary teams help businesses build trust among all stakeholders and create long-term value for our clients.

With our four service lines Assurance Consulting Tax and Strategy & Transactions our deep sector knowledge and our technology solutions we help our clients to navigate complex policy & regulatory developmentsmanage risk and drive responsible growth. We help businesses by guiding their capital agenda effectively and efficiently capitalize on new opportunities optimize business performance and enable transformation by leveraging digital and emerging technologies.

Job Role

The roles will be involved in providing objective advice expertise guidance and specialist skills with the aim of exceeding the engagement expectations. The Manager will mainly work with the client & EY team to:

• Lead Global Capability Centers/Global Business Services engagements covering Sourcing Strategy Outsourcing Advisory Location Advisory GBS Operating Model Design GBS Implementation CoE setups Program Management and GBS transformation and optimization
• Design the GBS target operating model (TOM) for future state processes for various functions (Finance HR Procurement IT and others)
• Manage activities such as engagement economics and receivables project resources and team utilization
• Lead the delivery / execution of high-quality deliverables and manage service quality brand and client expectations

• Participate in business development initiatives

• Contribute to brand development by writing articles developing thought leadership and point-of-views
• Contribute to knowledge development and management
• Demonstrate significant industry / solution expertise
• Resolve people issues
• Build a high-performance team mentoring and coaching team members
• Support people development through guidance and feedback
• Ensure compliance to the firms standards processes and policies
• Contribute to the firms initiatives in enhancing market leadership & growth quality people agenda and consulting operational excellence
• Manage senior external/internal stakeholders independently

• Contribute to people-related initiatives including recruiting retaining and training professionals

Professional Background

• 1 to 16 years of relevant post MBA experience Consulting experience with Big 4 (preferred) Outsourcing Service Provider (Business excellence / Solution Design & Implementation / Sales) and Global Capability Centres (Process excellence / Transition / Transformation)
• GBS Transformation experience across Finance HR IT Procurement industry specific services
• In depth knowledge of current GBS offshoring & outsourcing trends and leading practices
• Process optimization experience in areas like Lead to Order (L2O) Order to Cash (O2C) Record to Report (R2R) Procure to Pay (P2P) Hire to Retire (H2R)
• Experience in delivery of engagements involving Operating model design shared services setup / implementation process transformation GBS optimization location advisory business diagnostics business case analysis and planning sourcing strategy outsourcing / offshoring strategy shared service transformation design of SLAs process KPIs and reporting requirements
• Should have worked in any one or more of following industry verticals
• Automotive & Manufacturing Technology Media Telecom Consumer Products & Retail Life Sciences and Energy
• Experience in supporting engagement sales cycle including technical and commercial proposals
• Relevant consulting experience with Big 4 is preferred

Preferred Skills

• Expertise in one or more of the areas listed process transformation business process diagnostics business case analysis & planning Service sourcing RFP process Outsourcing/offshoring strategy and setup GBS transformation or Design of SLAs process KPIs and reporting requirements
• Exposure to ERP suite like Oracle SAP and other technologies like RPA / AI / ML / workflows / Function specific tools
• Experience with process mapping and optimisation tools like Microsoft Visio IBM Celonis etc.
• Ability to manage multiple workstreams and collaborate
• Ability to understand client requirements and develop / customized solutions

Core skills

• Sharp focus on quality delivery
• Good understanding of the economic and business environment
• Professional network and networking skills
• Excellent oral and written communication skills
• Good leadership qualities and people management skills
• Client relationship management and account management skills
• Program management multi-tasking and time management skills
• Advanced knowledge of MS Excel Word Power Point

Other

• Willingness to travel
• Willingness to learn and learn new skills
• Able to thrive in relatively unstructured situations
• High initiative and drive positive attitude and high commitment
• Maturity and ability to handle pressure

Academic background

B.E. / . / CA / MBA (preferably from a premier institute such as IIMs SP Jain XLRI ISB NMIMS NITIE FMS)

Base location and travel

• Bangalore/ Hyderabad / Mumbai / Pune