Operational Risk Manager

Job Title: Operational Risk Manager

Department: Operational Risk Management

Reports To: Head of Operational Risk Management

About Us:

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible

Job Summary:

Acrisure is seeking a strategic forward-thinking Operational Risk Manager who will be responsible for building leading enhancing and executing key operational risk control programs with an emphasis on Issues Management and Fraud Controls Governance. This role drives enterprise-wide consistency in identifying assessing remediating and monitoring operational risk issues while partnering with business technology and risk leaders to strengthen fraud prevention and detection controls across the organization.

The ideal candidate has deep experience operating within regulated environments advanced control design/assessment capabilities and the ability to influence cross-functional stakeholders to deliver sustainable risk reduction.

Essential Duties and Responsibilities:

• Lead the end-to-end Issues Management lifecycle including identification classification risk severity scoring remediation planning monitoring and closure validation.

• Maintain and enhance Issues Management standards taxonomies workflow requirements control evidence expectations and governance routines.

• Perform and/or facilitate root cause analysis (RCA) ensuring remediation plans address systemic drivers and remain sustainable.

• Establish remediation quality standards including milestones control redesign requirements and closure validation criteria.

• Create and maintain issue dashboards SLA tracking overdue reporting and thematic analysis using AuditBoard.

• Partner with Internal Audit Compliance and business leaders to manage audit findings regulatory items and cross-functional remediation.

• Conduct fraud control evaluations across key insurance/financial services processes (i.e. Claims Underwriting Title).

• Develop fraud control KRIs/KPIs and dashboards (e.g. suspicious activity trends system control gaps exception monitoring).

• Support post-incident reviews and ensure fraud-related issues are properly documented and remediated within the Issues Management framework.

• Ensure Issues Management and Fraud programs integrate with broader operational risk frameworks and collaborate across all Operational Risk programs

• Facilitate cross-functional working sessions with business technology and risk teams to identify issues close gaps and improve control health.

Requirements

Education:

Required Qualifications

Bachelors or advanced degree in a relevant field (e.g. Risk Management Business Administration)

Experience:

Required Qualifications

• Minimum 7 years of progressive experience in Operational Risk Internal Audit Controls Management Compliance or similar risk discipline.

• Hands-on experience managing an Issues Management program including issue risk scoring remediation oversight RCA and reporting.

• Solid understanding of fraud risks and fraud control governance especially across insurance and financial services processes.

• Strong working knowledge of control frameworks (COSO operational risk frameworks) and control design/operating effectiveness concepts.

• Experience with governance and risk tools such as AuditBoard Archer and/or ServiceNow.

• Strong program management skills with the ability to drive execution across multiple stakeholders and priorities.

• Strong analytical skills including ability to identify patterns themes and systemic risk drivers.

• Strong knowledge of relevant regulations and industry standards.

• Effective communication and interpersonal skills.

• Ability to build dashboards executive reports and board-level summaries.

Preferred Qualifications

• Working knowledge of commercial insurance

• Experience supporting regulatory examinations and audit remediation within insurance or financial services environments.

• Experience conducting risk assessments control reviews and thematic deep dives.

• Professional certifications such as: CRISC CFE CRCMP CIA CISA or equivalent.

Other Qualifications

• Ability to contribute to a collaborative environment by consistently demonstrating teamwork high motivation positive behavior and effort to achieve goals and objectives

• Ability to be flexible and adaptable as priorities can pivot and shift depending on the needs of the organization

• Demonstrates excellent time management and organization skills

• Attention to detail and commitment to a high level of accuracy

• The ability to multi-task prioritize work independently and use discretion surrounding sensitive information

• Ability to maintain a professional demeanor and positive attitude

• Demonstrated success in designing and implementing corporate-wide risk management systems and reporting for complex multi-faceted organizations

• Excellent verbal and written communication skills including the ability to interact effectively with all levels of management

• Identify assess and prioritize operational risks affecting the organization and provide key operational risk insights

#LI-Onsite

#LI-MV1

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.