Infrastructure Systems Engineer III
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
- 8 years of experience in IT Operations/Production support.
- Strong ITIL Service Management Skills.
- Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents.
- Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or Subject Matter Expert to restore/resolve services.
- Ensure that proper initial incident delivery is provided to end-user or customer. Search database containing records of problems symptoms and resolutions.
- Use Escalation Matrix appropriately to get appropriate level of focus from technical teams and management.
- Have a good understanding of Infrastructure Technologies like Linux Servers Middle-Ware and Networking etc.
- Must be detail-oriented committed to deadlines and have solid verbal and written communication skills.
- Strong coordination skills with multiple stakeholders.
- Leadership driving production issues to resolution.
- Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.
- Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting communication with all stakeholders from business management and technical teams.
Requirements:
- BE Computer Science or related technical degree or work experience.
- Should have experience of working on highly available systems either in on-premise hosting or cloud hosting model.
- Strong documentation reporting excellent communication skills and active listening.
- Strong teamwork ethic willing to jump in to assist others.
- Accountability Ownership and Commitment to quality and deadlines.
- An independent worker who will take the initiative to ensure goals are met.
- Ability to work under pressure with changing objectives and deadlines.
- Creative problem solver with strong analytical skills.
- Highly reliable and organized with strong attention to details with ability to concurrently manage multiple tasks.
Required Experience:
IC
Key Skills
- Jenkins
- Ruby
- Python
- Active Directory
- Cloud
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- Troubleshoot
- Backup
- Puppet
- hardware
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
