Lead Product Researcher
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
LendingClub is hiring a Lead Product Researcher to help bring our digital lending products to the next level. This role will be critical in providing insights to design and launch products that allow our customers to thrive at LendingClub. Interested in disrupting an industry and providing an alternative to the traditional banking systemOur research team drives the development of customer insights behind our product strategy and development. Were looking for someone who is passionate about representing the customer and has a consistent record of conducting research projects across different research methodologies with cross-functional teams. Specifically were looking for someone with experience launching new mobile-first products to dive into several high-profile initiatives.
What Youll Do
- Help shape future LendingClub product strategy through custom research studies that drive tactical and strategic product decisions
- Act as a champion fortheidentification of our customers needs and goalsand act as a liaison to help LendingClub understand why people behave the way they do
- Define plan conduct and analyze user and product research in a fast-paced environment across several products
- Effectively select and apply research methodologies and execute with excellence
- Collaborate with and lead research-focused conversations with partners including designers data scientists product managers engineers and finance and credit leadstoidentifyand prioritize opportunities
- Evangelize the voice of the customer through your participation in strategic surveysand product research interviews usability studies workshops and online experiments
- Engage as a strategic partner and activelyidentifynew opportunities for delivering actionable customer insights and great customer-centered and business results
- Translate research findings into clear business implications and drive increased interestinresearch through presentations and events
- Provide detailed design feedback and guidancebased on past research
- Develop templates processes and best practices to improve the way product research works and communicates with the wider organization
About You
8 years of experience leading research for consumer-facing digital products
Experience in financial services lending or regulated industries preferred; familiarity with home auto medical or personal loans a plus
Strong foundationin qualitative and quantitative research methods with the ability to select the appropriatemethodologyand synthesize findings into clear insights
Experience designing and executing research across multiple methods such as surveys customer interviews usability testing ethnographic research prototype testing benchmarking and concept testing
Experience using survey programming tools and statistical analysis platforms such as R SPSS or similar
Ability to independentlyidentifyresearch opportunities and proactively define problem statements
Experience managing multiple research initiatives simultaneously in fast-paced environments
Strong analytical skills including experience connecting research findings to product and business success metrics
Ability to navigate ambiguity and distill complex questions into focused actionable research plans
Excellent written and verbal communication skills with the ability to present insights clearly to stakeholders at all levels
Strong collaboration skills and ability to partner effectively across diverse teams
Bachelors degree in Human-Computer Interaction Political Science Sociology Psychology Anthropology CognitiveScienceor a related social science field; or equivalent work experience
Work Location
San Francisco
The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.
Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).
Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-GB1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
IC
Key Skills
- Intelligence Community Experience
- Python
- Spss
- Microsoft Word
- R
- Regression Analysis
- Windows
- Stata
- Microsoft Powerpoint
- Research Experience
- Data Modeling
- Writing Skills
About Company
We’re rewriting the rules of traditional banking, and we only win when our customers succeed. Personal loans up to $60,000, savings, CDs and more. Check your rate online in minutes without impacting your credit score.
