Forward Deployed Engineer (Hybrid)

About Telnyx

Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.

Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

Were looking for a Forward Deployed Engineer to join our team in San this hybrid role youll embed directly with enterprise customers to architect and ship production systems on Telnyxs global networkvoice messaging AI and wireless. This isnt about demoing products; its about building real solutions that work at scale.

This role would suit a technical professional who thrives at the intersection of engineering and customer success. Youre equally comfortable debugging SIP traces as you are leading a whiteboard session with a customers engineering team. The ability to own outcomes from POC to production go-live is essential.

This is an SF-based role with 1030% travel to customer sites for deployments workshops and escalations.

Responsibilities

Embed with enterprise customers to understand their communications workflows AI use cases and integration challenges firsthand
Build and deploy custom implementations: AI Voice Assistants Telnyx APIs (Voice Messaging Fax Wireless) WebRTC
Lead POCs pilots and production launches from whiteboard to go-live
Own customer outcomesstay engaged until the solution is live and stable
Collaborate directly with Product and Engineering to shape the roadmap based on field insights
Create clear technical documentation runbooks and maintainable solutions for handoff
Troubleshoot and resolve complex integration issues alongside customer teams

What We Are Looking For

CS degree or equivalent experience
3 years building software or doing technical consulting
Proficiency in multiple languages: Python Goyoure more dangerous in some than others
Strong API fluency event-driven thinking and cloud-native instincts
Exposure to SIP WebRTC or real-time voice/messaging systems
Ability to translate its not working into root cause
Comfortable working on customer sites and in high-stakes technical conversations
Based in San Franciscothis is a hybrid role with travel

Bonus Points For

Experience with AI voice assistants STT or LLM-based conversational systems
SQL proficiency (Postgres MySQL Oracle)
ETL and data wrangling experience
DevOps fundamentals (Docker Kubernetes CI/CD)
Background in telecom CPaaS or high-growth SaaS
Security mindset (IAM encryption audit logging)

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