Security Support Clerk
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Job Location:
Cupertino, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Company Overview:
Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal Services is currently seeking a Full Time Security Support Clerk at a Tech account in Cupertino CA.
Pay: $30.00 / per hour
Shift:
Swing: Tuesday through Saturday 1300 - 2145
*Must have a valid CA Guard Card to be hired*
**Micro Soft Mac OS and FileMaker Pro Database experience required**
**Previous scheduling experience administrative experience supporting Security Operations or Logistics preferred**
(Must have 2 years of customer service security experience and very strong computer skills)
The Security Support Clerk is the direct liaison to the client responsible for receiving processing revising and completing all incoming requests for additional services from various stakeholder groups within the clients organization globally. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment.
The Support Clerk reports directly to the SOR Support Watch Commander. Receive process and complete all incoming requests for additionalservicesinanefficientandtimelymanner.Conduct quality control and assurance of all incoming service requests for completeness accuracy and conformance to established standards and protocols. Review service requests to determine personnel and resourcerequirementsandpriorities.Createpostordersforallservicerequestsutilizingestablishedpoliciesandprocedures.Provide completed service requests to AUS Administrative and Operations leadership staff. Update the database (FileMaker Pro) and contractor logreportdailyorasneeded.Coordinate with AUS leadership staff to assess progress of requests and discuss needed changes.Revise service requests when required due to client request personnel shortages backlogs or other interruptions and provide updates to the client and AUS leadership staff. Develop an excellent working relationship with the client understanding their expectations and utilizing thisknowledge to process incoming service requests timely. Provide excellent customer servide to all client requestiors on all matters related to additional service requeststandards and protocols.Preformotherrelateddutiesasrequired.
QUALIFICATIONS/REQUIREMENTS:
- High School Degree required; AA degree in Business Administration preferred
- 3- 5 years of administrative experience in a fast paced and dynamic work environment
- Must have extensive knowledge and proficiency with software programs such as Excel Word Keynote Pages Numbers and other Office Applications in a MAC OS environment
- Must be proficient in FileMaker Pro Database
- Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- As a condition of employment employee must successfully complete a background investigation and a drug screen in accordance with all federal state and local laws
- Display exceptional customer service and communication skills
- Have intermediate computer skills to operate innovative wireless technology at client specific sites
- Ability to handle crisis situations at the client site calmly and efficiently
- Able to:
- Work in various environments such as cold weather rain/snow or heat
- Occasionally lift or carry up to 40 pounds
- Climb stairs ramps or ladders occasionally during shift
- Stand or walk on various surfaces for long periods of time
BENEFITS:
- Health insurance and 401k plans for full-time positions
- Schedules that fit with your personal life goals
- Ongoing paid training programs and career growth opportunities
- Employee discounts through our perks program to your favorite restaurants entertainment venues and much more
PPO:14417
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:
If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID
Key Skills
- Customer Service
- Communication skills
- Basic Math
- Cashiering
- Computer Skills
- Math
- Retail Sales
- 10 Key Calculator
- Copywriting
- Cash Handling
- Planograms
- Stocking
About Company
Allied Universal, a leading security and facility services company in North America, is pleased to announce the acquisition of G4S plc. This acquisition is now able to complete as Allied Universal has satisfied or waived all of the required offer conditions, including the required ant ... View more
