Head of Crew Auxiliary Services

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

About Us

Wilhelmsen Ship Management is one of the worlds largest third-party ship managers originated from Oslo Norway with a portfolio of more than 450 vessels a pool of more than 14000 seafarers and over 900 shore-based employees all over the world. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services along with supplying crew and technical management to the largest and most complex vessels ever to sail.

We offer a culture and vibrant work environment of strong leadership collaborative career development work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Companys values and vision.

What Youll Responsible For:

1. Portfolio Strategy & Business Ownership

• Define and own the Crew Auxiliary Services strategy roadmap and value proposition aligned with WSMs overall services and growth strategy.

• Identify evaluate and prioritize new service opportunities across the crew lifecycle (e.g. recruitment training welfare travel digital services compliance wellbeing logistics etc.).

• Decide build / partner / buy approaches for new services and capabilities.

• Ensure services are designed as repeatable scalable products not bespoke one-offs.

2. P&L & Commercial Performance

• Full P&L responsibility including revenue growth cost management margin improvement and investment prioritization.

• Develop and own pricing models commercial terms and profitability targets by service line.

• Build robust business cases for new services and scaling initiatives including ROI and risk assessments.

• Track and report performance using clear financial and operational KPIs

3. Product Development & Standardisation

• Translate customer and internal needs into clear service definitions scope SLAs and delivery models.

• Drive standardization across fleets and regions while allowing controlled local flexibility.

• Work closely with Digital / IT to enable system-supported data-driven service delivery where relevant.

• Ensure services meet regulatory contractual and compliance requirements across jurisdictions.

4. Commercialisation & Market Growth

• Lead commercialization and rollout of crew auxiliary services across WSM-managed fleets.

• Partner with commercial crewing teams to embed services into core WSM offerings.

• Support broader business development efforts including value propositions for new customers and tenders.

• Identify opportunities to offer services to external customers where strategically aligned

6. Partnerships M&A & Ecosystem Development

• Identify negotiate and manage strategic partners vendors and service providers.

• Lead strategic partnerships alliances and potential acquisitions to accelerate growth.

• Negotiate and approve major commercial and partnership agreements.

• Build a robust ecosystem of service providers and technology partners.

• Ensure risk compliance and performance governance across the ecosystem.

7. Leadership Talent & Culture

• Act as the single point of accountability for Crew Auxiliary Services across WSM.

• Influence and align internal stakeholders across crewing operations finance legal IT and regional hubs.

• Drive change from ad-hoc services to portfolio thinking and commercial discipline.

• Build and lead a high-performing team as the portfolio scales.

What Experience and Skills Required:

Required

• Bachelors degree in Business Maritime or related discipline; MBA or equivalent preferred.

• 5 years of senior leadership experience in maritime shipping or offshore businesses.

• Proven track record as a business head or General Manager with P&L accountability.

• Demonstrated success in building and scaling global service businesses.

• Strong experience operating in matrixed international organisations.

Preferred

• Background in crew management crewing services maritime HR or crew-related service ecosystems

• Experience with platform digital or ecosystem-based business models.

• Exposure to partnerships joint ventures or M&A.

• Experience presenting business cases and performance to senior leadership or boards.

*Only shortlisted candidates will be contacted

Become a valued member of our team where every day presents new opportunities for learning and development. Sound interesting Click APPLY now to embark on a rewarding career journey!

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles additional background screening may be required.