Customer Success Manager UK Market (FHNB)
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
You will be Jumps first Customer Success Manager in the UK playing a key role in launching and scaling our customer experience in a brand-new market. As the first CSM on the ground youll help set the standard for how we onboard support and retain our first UK customers and youll build the foundations of our local Customer Success function as we grow.
You will be the flag-bearer for an exceptional Jump experience ensuring every interaction is clear fast and high quality.
You will support the clients in your portfolio at every stage of the Jump lifecycle starting from the moment they sign their permanent employment contract (onboarding day-to-day support long-term success).
You will answer client questions and support them through multiple channels: email phone chat and social media.
You will be trained by subject-matter experts so you can support clients on HR legal and payroll topics and become a trusted point of contact.
You will work closely with Tech Product Ops and Marketing to provide the right answers and solutions and to continuously improve our product and operations based on client feedback.
You will help us structure and scale our UK support activity by building processes knowledge content and new solutions to optimise how we support clients as we grow.
Why Jump
You will work with an incredible team composed notably of ex-Doctolib ex-Leboncoin ex-PayFit ex-Ubisoft and ex-Amazon employees.
You will benefit from BSPCE (stock options) and an attractive package consisting of a fixed salary of 30k and a variable of 15k (1250 monthly uncapped with an accelerator for exceeding targets which is 100% individual). It only depends on you!
You will contribute to changing the lives of thousands of freelancers in France and Europe.
You will enjoy a hybrid work environment (with remote work possible).
Office in Paris (rue Portefoin in the 3rd arrondissement)
Required Experience:
Manager
Key Skills
- IT Hardware & Networking
- Cruise
- Import & Export
- Light Vehicle Driving
- ACCA
- ITI
About Company
Our strength in video production and animation resides in our abilities to combine our experience as directors, designers, producers and artists to produce inventive creative.
