Reservations Agent
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Job Summary
As a Reservations Agent at Nobu Hotel London Portman Square youll be the first point of contact for our guests helping them plan their stay with precision warmth and a deep understanding of our hotels offerings. With a focus on personalised service and attention to detail youll ensure every booking reflects Nobus crafted approach to hospitality.
You will
- Assist guests with reservations and booking enquiries
- Provide attentive genuine and friendly service that reflects Nobu standards
- Understand all room types availability and hotel services
- Promote hotel facilities and upsell where appropriate
- Use OPERA proficiently to manage guest bookings and preferences
- Anticipate guest needs and offer personalised experiences and services
- Strive for excellent guest reviews and satisfaction
- Build relationships with repeat guests and recognise returning visitors
- Support and train new team members fostering a collaborative environment
- Attend team briefings and contribute ideas for service improvement
- Liaise effectively with all departments especially Food & Beverage and Culinary
- Ensure compliance with safety procedures and statutory standards
- Act as an ambassador for Nobu values of Family Crafted Smile and Kokoro
- Demonstrate a proactive positive approach to work and guest care
- Suggest improvements to enhance accuracy efficiency and guest experience
- Perform any other duties as required
What Were Looking For
You bring experience in reservations or guest services ideally within a luxury hotel setting. Youre confident organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help youll ensure every interaction is smooth informative and tailored to each guests needs.
Benefits of Joining Our Team
- 1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Required Experience:
Unclear Seniority
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from ... View more
