Beverage Server On Call Harrah's Gulf Coast
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Job Location:
Biloxi, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Player Satisfaction
Guest Relationship/Service:
Provides personalized service and uses guest name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Total Rewards to promote new card sign ups and relay benefits.
Provides fast friendly professional beverage service to casino guests.
Supplements tray with extra product to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
Order and Money Handling:
Takes drink orders communicates with bartender utilizing the proper calling order assists in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
- Teamwork: Works well with others including but not limited to beverage servers bartenders bar backs beverage supervisors and beverage managers.
Work Habits: Maintains clean and stocked workstation; clears empty glasses from work station/area.
Services guests according to the company standard sequence of service.
Qualifications
High school diploma or GED
Must be at least 21 years of age
Able and willing to read write speak and understand English
Must have basic math skills in order to count money and present change correctly
Must have knowledge of guest charge procedures
Must possess excellent customer service and communication skills
Able to work at a fast pace in mentally and physically stressful situations
- Knowledgeable of or able to learn tray service cocktail ingredients
- Available to work required schedule which may include nights weekends holidays and overtime
Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Able to respond to visual and auditory cues
- Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses pens pads garnishments money etc.)
- Able to walk at least 2 miles during shift
- Able to bend stoop and twist when serving cocktails standing and walking for periods up to 8 hour shifts wearing oneinch(minimum height) heels
- Able to work in areas containing secondhand smoke high noise levels and bright lights
Able to work at a fast pace in often crowded/noisy environment
Key Skills
- Disaster Recovery
- Information Management
- Network Administration
- Active Directory
- VMware
- Citrix
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Database Administration
- Dns
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
