Service Desk Technician

Duluth, MN - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Essential Job Functions:

Technical Support: Installing diagnosing repairing and upgrading PC hardware software mobile devices peripheral equipment and AV conferencing equipment.
Ticket Management: Recording tracking and resolving IT support requests (Tier 1/2) in a ticketing system.
User Assistance: Providing guidance on software and technology use to employees with varying technical expertise.
System Administration: Performing account management tasks such as account creation/deletion access changes password resets and unlocking user accounts.
Asset Management: Track computer hardware and software licensing. Maintain computer hardware and peripheral supplies inventory levels.
Documentation: Creating and maintaining documentation including technical support procedures and troubleshooting guides.
Collaboration: Escalating complex issues to appropriate higher-level IT staff.

Qualifications Required:

Communication: Strong written and verbal communication skills for effective end-user support.
Troubleshooting: Ability to diagnose and solve technical issues with hardware software and networking.
Technical Knowledge: Familiarity with operating systems (Windows/macOS) Microsoft Office suite Active Directory Anti-Virus Protection Spam/Phishing Prevention Cloud Applications and remote support tools.
Customer Service: A customer-focused mindset with patience when dealing with user issues.

Desired Knowledge Skills & Abilities:

Experience: 1-2 years of experience providing Tier 2 support in a help desk environment
Education/Certifications: Associate degree or relevant IT certifications (e.g. CompTIA ITF Tech A).
Additional Technical Knowledge: Basic understanding of LAN/WAN networks Server Administration Linux OS Mobile OS (iOS Android) Accounting software (NetSuite) and Adobe

Required Experience:

Junior IC

Essential Job Functions:Technical Support: Installing diagnosing repairing and upgrading PC hardware software mobile devices peripheral equipment and AV conferencing equipment.Ticket Management: Recording tracking and resolving IT support requests (Tier 1/2) in a ticketing system.User Assistance: Pr...