Account Director, Owner Relations (AAHOA)

To be eligible for this position you must be based in one of the following US states: Arizona California Colorado Florida Georgia Illinois Kansas Massachusetts Montana Nevada New Jersey New York North Carolina Ohio Oregon South Carolina Tennessee Texas Utah Vermont Virginia Washington Wisconsin.

The Account Director Owner & REIT Relationsis responsible fordefining and executing Mews global engagement strategy with hospitality owners institutional investors and Real Estate Investment Trusts (REITs). The role is accountable for building long-term strategic partnerships strengthening market credibility and directly supporting enterprise growth through senior-level ownership and investor relationships.

A core focus of this role is engagement with hospitality-focused REITs including publicly listed and private institutional ownership groups. This includesorganisationswith complex governance structures portfolio-level decision-making and long-term capital allocation strategies. Success in this role requires fluency in REIT operating models hospitality investment fundamentals and the dynamics between owners operators and brands.

The roleoperatesin a highly cross-functional environment partnering closely with Client Engagement Commercial Customer Success Product Finance and Executive Leadership. The position reports to the VP ofEnterpriseand works in close alignment with the Chief Evangelist & Development Officer.

This rolerepresentsthe institutional owner and investor perspective within Mews ensuring external sentiment market insight and partnership expectations are translated into clear strategic input for senior leadership.

WhatYoullBe Doing:

• Define and execute a global owner investor and REIT relations strategyacross hospitality REITs institutional investors asset managers operators and hotel management companies positioning Mews as a long-term technology partner.
• Own senior REIT and institutional stakeholder engagement including executive investment committee assetmanagerand board-level communication; deliver financially grounded portfolio-level messaging tied to NOI impact efficiency scalability riskmitigationand long-term asset value; ensure alignment with investor materials and relevant disclosure expectations.
• Partner with Commercial and Customer Success to progress complex enterprise opportunitieswith REIT and institutional ownership structures; use executive relationships to accelerate deal cycles portfolio expansionsrenewalsand long-term adoption; advise on commercial frameworks rolloutsequencingand governance models.
• Build and manage portfolio-level strategic partnershipswith REITs supporting multi-year technologystandardisationand transformation programs; collaborate on joint initiatives such as innovation pilotsbenchmarkingand strategic planning.
• Maintain relationship infrastructure and intelligence including stakeholder maps influence models decision structures and insight into ownership strategies and investment priorities.
• Represent Mews to the owner and REIT community including planning and leading owner and investor days andrepresentingMews at key industry and investment events with executive leadership;maintainconsistentcredibleand differentiated positioning.
• Lead a structured owner and REIT engagement programthat drives advocacy loyalty and long-term partnership and act as the internal voice of owners and investors by translating expectations sentiment governanceconstraintsand capital allocation priorities into strategic and competitive insight.
• Enable internal alignment by educating teamson REIT structures and engagement models and coordinating across Product Finance Commercial and Customer Success to support REIT-level partnerships.

Who YouAre

Youll be a great fit if you:

• Fluency (spoken and written) in English & Gujarati.
  • Business Justification:This requirement is necessary for effective job performance as approximately 65% of our target customer base in the AAHOA segment conducts business communications and prefers service delivery in these languages requiring frequent direct communication to build relationships conduct sales presentations and provide ongoing account management.
• 710 years inSaaS / hospitality techin a senior customer-facing role (Account Director / Enterprise AE/AM / Strategic Partnerships or similar).
• Proventrack recorddriving outcomes withenterprise/strategic accountsand complex multi-stakeholder buying groups.
• Strong understanding of theUS hospitality landscapeand howowners operators brands and management companiesinteract.
• Experience engagingfranchise-level ownership groupsand influencingportfolio / multi-propertydecisions.
• Executive-level communication: able to articulate value incommercial operationalterms (ROI efficiency scalability risk).
• Able to work effectively acrossCommercial CS Product Finance and Execstakeholders; strong executive presence.
• A professional who is also entrepreneurial high energy enthusiasm and has a client-minded focus

Nice-to-have

• Experience withAHOAor strong familiarity with theAHOA ecosystem.
• Network withUS hospitality owners / franchise groupsor relevant hospitality tech partnerecosystem.

Required Experience:

Director