Product & Operations Assistant
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
School Outfitters is a leading provider of educational furniture and equipment dedicated to creating learning environments where students and educators thrive. Headquartered in Norwood Ohio we combine innovation service and a peoplefirst culture to deliver solutions that make a difference. As a 100% employeeowned company every team member shares in our successbecause when we win we all win. Our valuesBelieve in People Enjoy the Journey Relentlessly Search for Better Play to Win and Live the Golden Ruleguide everything we do.
The Opportunity
The Product Team Assistant plays a key role in driving the growth and success of SO Exclusive Brands and branded products to meet customer demand. Responsible for coordinating projects and managing timelines to support the timely and efficient execution of new product additions. Accountable for maintaining data accuracy and consistency across systems. Collaborates closely with teams across the organization to develop and implement swift strategic solutions that improve product performance enhance customer experience and help position SO to win new business and strengthen existing relationships. Provides flexible cross-functional backup support for operational areas as needed.
What Youll Lead & Do
The Opportunity
The Product Team Assistant plays a key role in driving the growth and success of SO Exclusive Brands and branded products to meet customer demand. Responsible for coordinating projects and managing timelines to support the timely and efficient execution of new product additions. Accountable for maintaining data accuracy and consistency across systems. Collaborates closely with teams across the organization to develop and implement swift strategic solutions that improve product performance enhance customer experience and help position SO to win new business and strengthen existing relationships. Provides flexible cross-functional backup support for operational areas as needed.
What Youll Lead & Do
- Adds and maintains suppliers and products in BOSS including product layout accurate pricing and merchandising data.
- Communicates with all relevant departments regarding new product launches and category updates to ensure that they are delivered complete and on time.
- Supports Front Line Team with availability or sourcing availability of product.
- Primary internal contact for product and Supplier related questions.
- Maintains all relevant database information related to products and ensures that all parties are aware of any changes (i.e. cost product specifications shipping information lead times & data discrepancies)
- Regularly participates in communication with branded vendors.
- Communicates to management changes with vendor contracts contacts and promotions.
- Prepares various reports and research for the use of the team.
- Leads and lives by the BERPL Values.
- Continuously seeks opportunities for innovation and efficiency to help provide exceptional service and value to both customers and internal teams.
- Supports cross-functional initiatives and tasks as needed including:
- Backup phone support for the Customer Relations team
- Assistance with receiving or signing for deliveries
- Participation in crossteam problem-solving or processimprovement efforts
- Backup support for Volume Discount and Freight Queues
What You Bring
Proven ability to thrive in a fast-paced customer-focused environment while managing multiple priorities and projects.
Strong commitment to delivering exceptional service through clear and professional communication.
Demonstrates success in collaborating across departments and working cross-functionally to achieve shared goals and develop timely solutions that position SO to win.
- Proactive and self-motivated with a strong sense of ownership and initiative.
- Excellent organizational skills and attention to detail ensuring accuracy in all aspects of work.
- Creative problem solver with strong critical thinking skills and a customer-first mindset.
- Skilled in building positive relationships and fostering teamwork across diverse groups.
- Proficient in Microsoft Excel and comfortable using data to guide decisions and audit processes.
- Effective time management skills with the ability to work independently and collaboratively to meet deadlines.
- Comfortable with adapting to shifting business needs.
- Flexibility to step outside of standard processes to support customer outcomes and team success.
Why Youll Love Working Here
Employee Ownership (ESOP): Share in the success you help create.
Culture that Wins: Valuesdriven collaborative and focused on growth.
Flexibility: Primarily on-site with flexibility for remote work on Thursdays and Fridays
Location: Norwood Ohio
Recognition: Proud recipient of Top Workplace honors.
Required Experience:
Junior IC
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
About Company
Find school furniture and classroom equipment at great prices. Get school desks and chairs, AV equipment, cafeteria furniture, science furniture, art furniture, gym equipment and more.
