Centralized Sched Coord

Centralized Scheduling Coordinator Centralized Scheduling

Full Time 80 Hours Per Pay Period Day Shifts

Covenant Health Overview:

Covenant Health is East Tennessees top-performing healthcare network with 10hospitals and over 85outpatient and specialtyservicesandCovenant Medical Group our areas fastest-growing physician practice division. Headquartered in Knoxville Covenant Health is a community-owned not-for-profit healthcare system and the areas largest employer with over 11000 employees. Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.

Position Summary:

Coordinates and monitors the verification scheduling and pre-registration of all outpatient diagnostic procedures as defined under the Centralized Scheduling Departments purview. Provides guidance to staff to ensure that all duties are performed accurately. Serves as a contact for physicians and their staff patients and hospital departments. Responsibilities include serving as a team lead to the Patient Access Specialists issue resolution accurate collection and entry of required financial and demographic patient information scheduling queue management verification of benefits scheduling payment collection patient financial counseling and monitoring of audit reports to ensure the accuracy of data entry.

• Monitors audit reports for the insurance verification scheduling and pre-registration process to observe for entry errors and facilitates the correction of such errors.
• Monitors work schedules and makes adjustment as needed: ensures adequate coverage at all times assists with vacation requests and maintains continuity while providing coverage for absences.
• Monitors telephone queues and intervenes as necessary.
• Assists in the development and maintenance of departmental training manuals and workflow documents.
• Assists in the orientation and education of Centralized Scheduling team.
• Addresses staff process issues and daily operations questions.
• Professionally deals with patients providers and hospital staff members concerning the scheduling and pre-registration of appointments.
• Serves as a team leader and employee resource for the verification of insurance benefits estimation of payment due (including self-pay) and collection of estimated payment.
• Serves as financial counselor.
• Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to staff.
• Assists in the maintenance of department scheduling guidelines and coordinates with diagnostic department leadership and IT to update as needed.
• Provides assistance and support for employees.
• Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelors degree in a directly-related field from an accredited college or university.

Minimum Experience:

Two (2) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required. Microsoft Excel experience required.

Licensure Requirement:

None