Senior Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Own end-to-end delivery for Workplace Services (WPS) across Allianz Partners Americas ensuring predictable execution service quality stakeholder satisfaction and continuous improvement across the portfolio.
Key Responsibilities
Lead and govern the Allianz Partners WPS delivery portfolio (planning execution reporting and risk
management).
Own delivery outcomes for agreed scope schedule budget/effort quality and customer satisfaction
across WPS workstreams.
Drive operational cadence: weekly/monthly service reviews KPI/SLAs incident/problem themes and
improvement backlog.
Partner with regional/business stakeholders to translate requirements into deliverable roadmaps and
prioritized demand.
Coordinate across engineering service management vendors and adjacent towers to ensure seamless
delivery and handoffs.
Establish and maintain delivery standards (RAID logs runbooks change governance release readiness
and documentation).
Manage escalations; facilitate rapid issue resolution and root-cause elimination with Problem
Management.
Coach and mentor delivery/support teams; ensure skills coverage and succession for critical services.
Ensure compliance with security risk audit and policy requirements (e.g. change access data
handling).
Identify and deliver automation and process improvements that reduce toil and improve reliability.
Requirements
Required Qualifications / Skills
Strong delivery leadership across complex enterprise IT services and projects.
Working knowledge of Workplace/End-User services and modern collaboration platforms.
ITSM expertise (Incident/Problem/Change/Request) KPIs/SLAs and service governance.
Stakeholder management and executive communication; ability to translate technical detail into business
outcomes.
Risk/issue management dependency management and vendor coordination.
Ability to drive continuous improvement using data and root-cause analysis.
Preferred Qualifications
ITIL certification (Foundation or higher).
Experience leading regional service delivery in Allianz Partners (multi-country coverage time zones and
regulatory constraints).
Agile delivery practices (Scrum/Kanban) for continuous delivery and improvement.
Experience with Microsoft 365 / Exchange Online / endpoint services and identity dependencies.
Experience
8 years in IT service delivery program delivery or operations leadership.
3 years leading cross-functional teams or delivery portfolios in an enterprise environment.
Working Model & Coverage
Region: Brazil
On-call/after-hours: As required for major incidents and planned changes
Collaboration: Works closely with Service Management Security Network Identity and Vendor partners
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
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