Audio Visual Technician
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Salary Rate: Casual HEW 6 ($62.98 per hour 11.% superannuation)
Employment Type: Casual
Reporting to the Senior Coordinator - Audio Visual the Audio Visual Technician will:
Provide a responsive customer service to resolve faults and issues within agreed service levels
Deliver effective and efficient support and schedule maintenance of audio-visual services located across all campuses
Provide high quality support to customers in fault resolution and service request provisioning
Seek feedback from clients regarding their satisfaction and perspective with products or services received respond to feedback with openness and transparency and seek to identify ways to better service the customer
Establish and maintain strong relationships with stakeholders across faculties and portfolios and with
external suppliers and contractors
Engage in process improvement activities and adopt new ideas to meet organisational needs
Support ad hoc projects
To be successful youll have:
A Degree with subsequent relevant experience; or
Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields
An equivalent combination of relevant experience and/or education/training
Australian Communications Authority (ACA) Open Registration
Experience maintaining audio visual technologies in an enterprise environment with extensive experience monitoring and trouble-shooting complex audio-visual platforms
Audio visual engineering experience with a sound understanding of audio-visual protocols
Your key responsibilities will be to:
Plan and oversee activities to deliver sustainable outcomes and value within constraints of time cost and quality. Understand and integrate perspectives held within different areas of the University and put plans in place to build collaboration mutually beneficial ethical alliances and develop common goals
Bring a strong customer mindset. Strive for excellence and consult regularly with stakeholders to clarify who requires the information the purpose for which it is required criteria for success and where and when advice and recommendation is required. Respond to feedback from stakeholders regarding their satisfaction and perspective with services received with openness and transparency.
Provide ethical advice to stakeholders that address underlying issues promoting value-adding insights and recommendations. Develop and implement practical accessible solutions based on stakeholder needs and a customer first mindset.
Challenge existing processes by formulating creative and inclusive alternative solutions and benefits. Promote solutions to modernise work practices and ensure alignment with Deakins strategic direction.
Plan and prioritises work and critical activities appropriately and recognise barriers to achieving outcomes finds effective ways to deal with them and evaluate progress. Seek to continuously improve and apply critical learnings from projects and initiatives across the University.
Build new and productive relationships with a diverse range of stakeholders or key and influential individuals.
Establish and demonstrate a high level of learning energy and commitment. Maintain personal integrity and make decisions consistent with university values.
Applications for this position close on 15th of March.
This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakins Recruitment Procedure for further details).
About us
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years weve achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses learning centres and research centres across Victoria and corporate offices in Melbourne China Indonesia India and Sri Lanka. Our online Cloud campus provides more than 13000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact Deakin is translating its research into commercial outcomes that will help drive innovation for Australias economy.
Required Experience:
IC
Key Skills
- E & I
- Low Voltage
- Customer Service
- Hospitality Experience
- Computer Networking
- Computer Skills
- Cabling
- Customer Support
- Schematics
- Human Resources
- Power Tools
- Troubleshooting
About Company
Deakin is Australia's 9th largest university with over 44,000 students, of whom approximately a fifth are international students from over 100 countries. We have more than 8,000 international students from over 100 different countries 40% of our domestic students, and 28% of our in ... View more
