Regal Rexnord is seeking a Customer Care Advocate II within the Industrial Components division to join the TB Woods Customer Care Team. This role manages customer service and oversees the full order life cycle for our priority accounts. They ensure proactive and timely communication especially regarding product availability. They are responsible for all aspects of service related customer satisfaction including order entry of made to order parts on-time delivery coordination of shipments and coordination with internal departments.

Key Outcomes:

• Provide assigned customers with a tailored customer service experience with expert assistance on parts and complete solutions selection responses to technical questions customer-specific part configuration and quote generations including pricing and lead times
• Achieve a one-touch average response time of 3.5 hrs for assigned customers
• Achieve an average response time of 4 hrs for assigned order status cases
• Process credits and returns within 90% of specified service level targets.
• Ensure that a minimum of 90% of all customer service cases are assigned to appropriate customer service team members within 60 minutes of case creation.

Critical Competencies:

• Teamwork: Reaches out to peers and cooperates with leaders to establish an overall collaborative working relationship
• Communication: Speaks and writes clearly and articulately.
• Proactivity: Acts without being told what to do. Brings new ideas to the company.
• Analytical Skills: Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieve penetrating insights
• Adaptable: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information
• Calm Under Pressure: Maintains stable performance when under heavy pressure or stress
• Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
• Listening Skills: Lets others speak and seeks to understand their viewpoints
• Work Ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard
• Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude

Required Skills and Qualifications

• High School Diploma or GED required
• Minimum of 3 years of customer service or account management experience required
• Moderate level of computer skills required
• Moderate level of Microsoft Office skills required

Preferred Skills and Qualifications

• Post High School Education Training or Certifications preferred
• Experience working within CRM and/or ERP systems preferred

Organizational Fit

At Regal Rexnord our associates live our values. Please review our Regal Rexnord Values on our website at Dental Vision and Prescription Drug Coverage

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from third-party recruiters or employment the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any third-parties for hires made.