Credit Risk Trainer

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About the Role

The Credit Risk Trainer provides new hire and ongoing training and professional development for the Risk Organization. This role is responsible for assessing learning needs developing training content and delivering high-quality innovative learning solutions that build the expertise skills and capabilities required to achieve business goals.

What You Will Do

• Consult with key stakeholders and assigned client groups to understand business and organizational goals gather requirements recommend learning and development solutions and deliver training programs and content
• Partner with stakeholders to assess workforce skill and knowledge gaps and collaborate to design develop and deliver appropriate learning solutions
• Measure effectiveness (attendance assessments learner feedback adoption metrics) and drive continuous improvement.
• Conduct and/or oversee training needs assessments and development project plans and timelines to manage training initiatives and requests
• Continuously evaluate learning content and programs to ensure they meet learning objectives business goals and organizational priorities
• Deploy learning programs using blended learning approaches leveraging technology learning systems and digital tools as appropriate
• Ensure effective application of adult learning principles and strong group facilitation techniques in all training delivery
• Continuously deepen business and risk knowledge as new solutions systems or requirements are introduced

Experience Youll Need to Have

• 35 years of experience in technical training instructional design or enablement.
• 2 years of experience developing implementing and facilitating classroom online and virtual training programs using adult learning principles in a corporate environment
• Proven ability to effectively train large groups using strong facilitation skills
• Experience developing training in multiple formats (ILT/VILT eLearning microlearning job aids).

What Would Be Great to Have

• Background in adult learning theory instructional design methodologies needs assessments and project management
• Experience conducting learning needs analysis and presenting viable learning solutions that align with time and budget requirements
• Proficiency in Microsoft Office Suite (Word PowerPoint Excel)
• Familiarity with Learning Management Systems (LMS) e-Learning platforms and content authoring toolS Experience training on financial services payments risk or other regulated-domain platforms.
• Familiarity with adult learning principles and instructional design models (ADDIE or similar).
• Tools: Articulate 360 (Storyline/Rise) Adobe Captivate Camtasia Snagit LMS administration (Cornerstone Docebo Moodle etc.).
• Experience creating process flows and visuals (Visio/Lucidchart).

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.