Employee Relations Partner

Job title:

Job Description:

What youll be doing

• Manage and coordinate ER Hub delivery against agreed SLA
• Ensure cases and queries are handled promptly consistently and commercially
• Oversee service quality including call listening SLAs feedback and system usage
• Lead on effective use of the case management tool and audit processes
• Use ER and MI data to identify trends and recommend actions
• Influence stakeholders and shape HR policies processes and governance
• Support the implementation of the ER operating model
• Lead ER Hub initiatives and improvement projects
• Manage escalated ER issues including Speak Ups and ET cases
• Enhance customer experience through consistent simplified ER processes
• Contribute to developing manager capability across the business

Essential Skills & Experience

• CIPDqualified with strong solid senior demonstrable ER experience
• Previous line management experience

• Experience of autonomously and pragmatically managing complex cases up to and including tribunals.
• Experience of working with Trade Unions
• Strong analytical skills with the ability to use data to drive action
• Excellent communication and stakeholder management skills
• Highly organised with great attention to detail
• Resilient and calm under pressure
• Confident decisionmaker with the ability to provide objective challenge
• Experience reporting and interpreting ER MI and governance data
• Project management experience

Join Capita Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services helping some of the UKs most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter more efficient solutions that make a real difference. Our work spans diverse sectorsgovernment healthcare education and financeoffering you the chance to contribute to projects that impact millions of lives. At Capita youll be part of a collaborative forward-thinking team that values creativity growth and inclusion.

Were committed to your development and success providing opportunities to learn progress and shape better outcomes for customers and communities. If youre ready to make an impact and grow your career Capita is the place for you. Check out our website

Whats in it for you

• UK home based
• Competitive salary
• 23 days holiday rising to 27 (pro rata) plus the option to buy more after qualifying period
• Paid volunteering daywith a charity of your choice
• Generousfamily leave policies including 15 weeks fully paid maternity adoption and shared parental leave
• Cycle2Work scheme pension life assurance and more

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black Asian and other ethnic minority backgrounds.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.

Location:

Time Type:

Contract Type: