Billing Team Leader

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Job Title: Billing Team Leader

Location: Milton Keynes Hybrid working - 2 days a week in the office

Contract: Permanent Full Time

About the role:

We are hiring a Billing Team Leader to join our Finance Business Services Billing team managing a small team

responsible for leading the day-to-day delivery of accurate timely and compliant customer invoices and credit notes across an assigned UK billing portfolio.

You will report to the UK & QMS Billing Manager and will manage a team of Billing Specialists and Senior Billing Specialists ensuring work is prioritised effectively service levels are achieved billing quality is maintained and controls are followed.

As the Team Leader you will drive right-first time billing through strong workflow management first-line coaching quality assurance and proactive stakeholder engagement with Sales Operations/Service Delivery Contracting Master Data Credit & Collections Cash Application and Query/Resolution.

This role supports month-end and year-end activities (cut-offs backlog management revenue/AR substantiation support and accrual inputs) and contributes to continuous improvement and ERP/OTC transformation initiatives by embedding standardised ways of working playbooks and automation-ready processes.

Key Responsibilities:

• Lead day-to-day UK Billing delivery across the portfolio: invoice timeliness billing accuracy credit note governance billing query prevention client experience and adherence to internal controls.
• Provide first-line leadership to the team of Billing Specialists and Senior Billing Specialists: clear expectations coaching feedback performance management and development planning.
• Support internal/external audit requests by providing timely evidence and ensuring actions/findings are tracked and closed within deadlines.
• Act as the first point of escalation for operational billing issues resolving where possible and escalating complex/high-risk items to the UK Billing Manager with options and recommendations.
• Deliver agreed billing KPIs for the UK portfolio including invoice timeliness (SLA) right-first time % billing backlog credit note volumes/values re-bill/adjustment rates billing query volumes and cycle time from service delivery to invoice.
• Drive standardisation through consistent use of templates outputs and approval rules; reduce local variation and manual workarounds.
• Identify billing vs cost misalignments (expense timing pass-through costs subcontractor/associate costs where applicable) and coordinate resolution and sign-off with stakeholders.
• Partner with Cash Application to reduce unallocated cash caused by billing errors (references splits/merges customer structure mismatches) ensuring corrections are made promptly.
• Deliver month-end and year-end billing activities to timetable including cut-offs backlog management billing completion actions and escalation of risks.

To be successful in the role you will have:

• Previous experience as a Billing Team Leader.
• Experience within a Regional or Global Billing discipline preferable.
• Experience in manual and complex billing.
• Ability to get hands on when the team requires.
• Experience in performance management.
• Direct experience in Billing and financial review.
• Knowledge of contract-to-billing translation.
• Knowledge of VAT GST local tax regulations and statutory e-billing invoice portals and local country compliance requirements.
• Experience managing and developing collection teams including setting and monitoring KPIs.
• Strong stakeholder engagement skills.
• Ability spot trends in queries/credit notes and drive process fixes.

Grow your career and expand your skills and knowledge. At BSI we offer opportunities to work across industries and across the globe. Youll benefit from the different perspectives and experiences of your international colleagues as well as ongoing training and development.

We offer flexible working as well as 27-days annual leave paid sick leave bank holidays health insurance life insurance pension plan with company contribution car allowance (dependent on role) income protection paid maternity leave paid paternity leave paid parental leave adoption leave compassionate leave paid bereavement leave learning and development opportunitiesand a wide range of flexible benefits that you can tailor to suit your lifestyle.

*Please note: BSI are unable to provide visa sponsorship for this vacancy

Together we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86000 customers are based in 193 countries across the globe.

Now were taking on societys biggest challenges. Were developing standards and guidelines that will help our customers get to net zero and were defining the way new technologies such as AI impact all our lives.

Were focused on our future and were looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI youll find a workplace where everyone can flourish and thrive where innovation is encouraged and where learning is part of your everyday. Youll contribute to work that shapes industries and enhances lives and youll take pride in what you do.

Were looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you apply now. Together we can help create a better society and a more sustainable world.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. Its why at BSI were committed to creating a collaborative environment where everyone can contribute. Whatever your background experience or outlook here you can be your best self and do your best work.

If you have a disability or health condition please let us know if you need any reasonable adjustments to the recruitment process.

#LI-MD1 #LI-Hybrid

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.