French speaking Customer Service and Sales Support Coordinator

Here at Autosmart we are searching for an experienced and motivated Customer Service and Sales Support Coordinator with French language skills to join our friendly and professional UK Support Services this varied and dynamic role you will use your excellent communication and rapport building skills to support and develop business relationships with our UK franchisees UK national account customers and our regional business managers. You will have an opportunity to utilise your French speaking skills during busy times to provide phone cover for our UK based French customer services team.

Autosmart International is a manufacturing success story. Leading the field in vehicle cleaning products we are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last 10 years and plan to grow by 50% in the next 5 years we are investing to futureproof our business

Ive been working at Autosmart support services for 14 years and love the team we are a friendly and welcoming bunch. My role is super varied I really enjoy helping our UK franchisees customers and our wider team in one call I could be giving guidance on how to get the best out of one of our products then in my next call I could be encouraging a new national account to stock our products and how to order them its very rewarding and not your average customer support role. I know how my role positively contributes to our business goals. Debbie Perrins Customer Services Coordinator.

Our Customer Service and Sales Support Coordinator will:

Use your exceptional customer service and support skills to provide a world class customer service experience
Use your French language skills to provide cover at busy times for our UK based French customer service team
Be our franchisee customer and consumer first point of contact answering technical product questions handling orders and expertly resolving complaints
Proactively contact promote and encourage new national account customers to make the most of our products and services and support their onboarding process
Call and provide franchisees with new product information and relevant marketing material to ensure they have the best opportunity to sell our full range to their customers
Support Autosmart colleagues and team members

Our Customer Service and Sales Support Coordinator will have:

Confident French language skills at A level or degree level (essential)
Exceptional communication and rapport building skills
Experience in a telephone-based customer service customer relationship customer account management or customer supporting role
Experience in handling technical or product related customer queries
Excellent attention to detail and accuracy
An eagerness for problem solving improvements and delivering solutions
Confident IT skills including MS office
A willingness and comfortable with occasional travel to attend sales meetings and spend time on the road with franchisees
Up to a 45 minute commute of Shenstone

What we can offer our Customer Service and Sales Support Coordinator:

Salary of up to 29000 depending on experience
Permanent contract of employment (Monday to Friday 38.5 hours)
Company-wide training programme to develop key skills and a supportive and friendly team
Opportunity for flexible working once fully trained
25 days holiday plus bank holidays
Staff purchase scheme take home products for FREE
Non-contributory private health care
Generous contributory pension scheme
Employee assistance programme

Apply today

If this sounds like a good fit for you and you are looking for a role where you can make a difference from day one we cannot wait to hear from you. Screening for successful candidates will commence without delay using the apply button and upload your CV.

Please visit our website to find out more about our Recruitment Privacy Policy Experience:

IC