Voice and Video Support Specialist

Were looking for a Voice and Video Support Specialist to join our team in St. this role youll keep our video conference rooms running smoothly ensure our voice systems are reliable and serve as the local point of contact for contact center technologiesboth on-site and for remote locations.

Youll fit right in if youre hands-on love troubleshooting AV equipment and enjoy working with global teams to deliver seamless communication experiences. This is a practical role that blends in-room support with enterprise-level operations.

What Youll Do

• Conduct daily room readiness checks troubleshoot video endpoints (Zoom Rooms Cisco Poly Logitech) and coordinate vendor repairs to keep conference rooms fully operational.
• Support voice services and contact center platforms (Zoom Phone AWS Contact Center Dialpad) by triaging user issues managing device setups and assisting with call flow validations.
• Partner with global Voice Video Network and Security teams to maintain reliable secure systems and resolve incidents within SLA.
• Maintain documentation room configurations and local AV inventory while following ITIL processes for incident and change management.
• Provide on-site support for executive meetings and events and participate in rotational on-call support as needed.

What Youll Bring

• Bachelors degree in Computer Science MIS or related field or equivalent practical experience.
• 3 years of experience supporting video conferencing systems voice platforms or contact center technologies.
• Strong troubleshooting skills with AV equipment endpoints and cloud communication platforms.
• Comfortable working in collaborative cross-functional environments and communicating technical issues clearly.
• Familiarity with ITIL processes and tools for monitoring call quality and room analytics.

Nice to Have

• Certifications related to unified communications AV systems or contact center technologies.
• Experience with network concepts like QoS VLANs and PoE as they relate to voice and video quality.
• Background working with global teams across multiple time zones.

This position will be located in St. Johns and offers the opportunity for a hybrid work environment at least 3 days a week in-office subject to change providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.