SAP SuccessFactors Service Delivery Manager

About Us:

Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

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Location: Perth Western Australia

Salary:

PleaseNote:Theabovesalaryrangeisonlyindicativeandmaybesubjecttosuitableenhancementsbasedoninternalcompanyprocesses.

About the Role:

We are seeking an experienced SuccessFactors Service Delivery & Implementation Manager to lead new SuccessFactors project deployments drive on site client engagement and oversee innovation-led enhancements across the HR technology landscape.
This role blends project delivery service management and continuous improvement ensuring high-quality implementations while driving adoption of new capabilities including AI enabled HR innovations automation and experience enhancements.
You will manage onshore/offshore teams partner closely with business and HR stakeholders and champion excellence in delivery governance and customer experience.


Key Responsibilities:

1. SuccessFactors Project Delivery (New Implementations)
Lead end to end SuccessFactors implementations (EC and additional modules) including requirements design build test cutover and go live.
Run onsite workshops for discovery blueprinting and solution validation.
Ensure alignment with business objectives regulatory requirements and HR transformation roadmaps.
Oversee data migration integration readiness and organisational change readiness.
Drive quality assurance across configuration testing cycles (SIT/UAT) and release cycles.

2. Service Delivery Support & Operations Excellence
Oversee day to day support operations (incidents requests defects enhancements) post go live.
Ensure SLAs/OLAs are met; maintain operational stability and system performance.
Monitor ticket trends and drive system optimisation based on analytics.
Implement strong incident problem and change management practices.

3. Innovation Automation & AI Enabled HR Improvements
Identify opportunities to incorporate SuccessFactors latest releases AI driven capabilities automation and process optimisation.
Drive adoption of new SAP innovations (e.g. Joule AI copilots automation tools continuous performance enhancements).
Lead innovation pilots proof-of-concepts and experience-improvement initiatives.
Promote best practices in digital HR experience employee engagement and process simplification.

4. Stakeholder & Onsite Client Management
Serve as the primary onsite contact for HR IT Transformation and business stakeholders.
Conduct project steering committees operational service reviews and governance meetings.
Manage communication expectations risks escalations and delivery outcomes with clarity and confidence.
Build strong relationships across business units to promote system adoption and continuous value.

5. OnshoreOffshore Global Delivery Management
Lead and coordinate both onsite and offshore delivery teams.
Ensure structured handovers adherence to SOPs and alignment across time zones.
Mentor team members drive capability uplift and foster a culture of ownership and innovation.

6. Change Requests Enhancements & Release Management
Oversee assessment estimation and delivery of change requests and enhancements.
Manage release plans regression testing deployment governance and communication.
Drive continuous improvement cycles based on user feedback and analytics.


Required Skills & Experience:

In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being.

• Life Trauma & Income Protection Insurance
• Health and Well-being programs
• Marram Holidays & Healthcare
• Access to Fitness and Gym Memberships
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid based on role and business needs)

Ourrecruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.