Claims Advisor Workers Compensation (Tail Claims)
Newcastle Hybrid after training

Experienced Workers Compensation Claims Advisors wanted complex and long-tail claims focus

Join Suncorp Group in Newcastle and play a key role supporting injured workers through the ongoing management and resolution of complex Workers Compensation claims.

We are currently seeking experienced Workers Compensation Claims Advisors to join our Tail Claims team within Personal Injury. These roles focus on managing long-duration and complex claims working closely with injured workers employers medical professionals and legal representatives to support recovery outcomes and progress claims towards sustainable resolution.

This role is ideal for someone who has strong Workers Compensation experience and enjoys navigating complex claims legislation and stakeholder engagement in a thoughtful and strategic way.

What Youll Be Doing

• Managing a portfolio of long-tail Workers Compensation claims
• Developing and implementing strategic claim management plans for complex cases
• Reviewing and interpreting medical rehabilitation and legal information
• Working closely with injured workers employers treating practitioners rehabilitation providers and legal representatives
• Identifying opportunities to progress claims toward sustainable outcomes or resolution
• Ensuring all decisions are made in line with Workers Compensation legislation policy and best practice
• Delivering empathetic and professional service while balancing stakeholder needs and claim outcomes

What Were Looking For

Essential Experience

• Demonstrated experience managing Workers Compensation claims
• Strong understanding of claims management processes and legislation
• Experience managing complex or longer-duration claims is highly valued

(e.g. Claims Advisor Case Manager Claims Officer Injury Management Advisor)

Highly Regarded

• Experience within an insurer scheme agent or third-party administrator
• Exposure to complex claims disputes or litigation
• Backgrounds in insurance claims injury management rehabilitation psychology or allied health

Skills & Attributes

• Strong communication and stakeholder management skills
• Ability to navigate complex information and competing priorities
• Resilience sound judgement and a solutions-focused mindset
• A collaborative approach with a strong focus on customer outcomes

Heres What We Offer

• Competitive Salary Performance Incentives
• Generous Leave BenefitsAnnual leave flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid WorkingEnjoy flexibility with a mix of office and work-from-home days
• Work-Life BalanceSupportive policies and a culture that prioritises wellbeing
• Staff DiscountsAccess exclusive offers from over 400 retailers plus discounts on Suncorp brands including AAMI Shannons and Apia
• Reward & RecognitionCelebrate achievements through our reward programs
• Career DevelopmentOngoing training coaching and opportunities to grow your career across Personal Injury and the broader Suncorp Group
• Community EngagementParticipate in charitable initiatives such as Spirit to Cure

Were hiring now. If this sounds like the next step in your Workers Compensation career wed love to hear from you.

At Suncorp we are committed to building futures and protecting what matters. We value the unique experiences insights and diversity our people bring and welcome applications from candidates of all backgrounds even if your experience doesnt perfectly match every requirement listed above.

Advertised: 05 Mar 2026 AUS Eastern Daylight Time
Applications close: 12 Mar 2026 AUS Eastern Daylight Time