General Manager, Global Aftermarket & Service – Coperion FHN

General Manager Global Aftermarket & Service Coperion FHN

Coperion FHN is seeking a visionary Executive Director to lead our global aftermarket and service divisions. This strategic role focuses on strengthening customer intimacy through tailored lifecycle solutions proactive service management and innovative digital offerings. The leader in this role will build a robust customercentric service infrastructuremaximizing entitlement developing nextgeneration service agreements and driving sustainable revenue growth across key sectors including animal nutrition baked goods confectionery cosmetics and pharmaceuticals.

Key Responsibilities

CustomerCentric Strategy & Lifecycle Solutions

• Develop and implement a customerfocused aftermarket and service strategy that deepens customer intimacy and addresses operational challenges.
• Create endtoend lifecycle management solutions supporting customers from installation through operation upgrades maintenance and endoflife.
• Design and promote valuedriven service agreements including dynamic maintenance plans performancebased contracts and digitalenabled offerings.
• Maximizing Entitlement & Revenue Growth
• Optimize entitlement capture through comprehensive tailored service packages aligned with customer lifecycle stages.
• Identify opportunities to expand service scope including digital services modernization and remote support.
• Drive strategic pricing crosssell and upsell initiatives that strengthen customer trust and maximize lifetime value.
• Digital Innovation & Lifecycle Optimization
• Lead the integration of Industry 4.0 IoT AI and predictive analytics to enable predictive maintenance remote diagnostics and proactive lifecycle management.
• Develop solutions that improve uptime cost efficiency and asset longevity ensuring customers realize maximum value from their investments.

Operational Excellence & Continuous Improvement

• Oversee global service operations to ensure consistent highquality service delivery aligned with customer expectations.
• Standardize processes and establish KPIs focused on customer satisfaction repeat business resolution times and service effectiveness.
• Foster a culture of continuous improvement leveraging digital tools and analytics to elevate service performance.

• Relationship Building & Customer Advocacy
• Build deep strategic relationships with key clients acting as a trusted advisor to understand workflows operational pain points and growth goals.
• Implement customer feedback systems and loyalty programs that reinforce trust and drive advocacy.
• Leadership & Talent Development
• Build inspire and develop a multicultural highperformance team committed to excellence in customer service and lifecycle management.
• Promote a culture of safety innovation and continuous learning aligned with company values.
• Implement talent development succession planning and leadership programs to sustain a customerfocused service organization.
• Financial & Business Management
• Manage divisional financials with a focus on margin improvement and lifecycle profitability.
• Use datadriven insights to identify opportunities for cost efficiencies and growth acceleration.

Qualifications & Experience

• Bachelors degree in mechanical engineering Industrial Engineering Business Administration or related field; MBA preferred.
• Extensive experience in aftermarket lifecycle management or customer support within process industries or manufacturing solutions.
• Proven success in cultivating deep customer relationships with a focus on intimacy retention and longterm value creation.
• Expertise in digital transformation including Industry 4.0 IoT AI and predictive analytics.
• Strong understanding of extrusion mixing blending technologies and related process innovations.
• Demonstrated leadership strategic thinking and stakeholder management capabilities.
• Ability to motivate global multicultural teams and foster a customerfirst culture.
• Strong negotiation conflict resolution and data analytics skills.
• Fluency in English; additional languages such as German Chinese or Spanish are advantageous.

Why Join Coperion FHN

Join a global leader in process solutions and shape the future of customeroriented lifecycle management and digital service innovation. Lead a motivated international team dedicated to exceeding customer expectations building longterm partnerships and strengthening Coperion FHNs industry leadership worldwide. #LI-SC1

Who we are:

Coperion () is a global industry and technology leader in compounding and extrusion systems size reduction washing separating drying agglomeration feeding weighing material handling and pneumatic conveying systems as well as milling mixing thermal processing dust collection and other services. Coperion develops produces and services plants machinery and components for the plastics and plastics recycling chemical battery minerals food and pharmaceutical industries. Coperion employs more than 5000 people in its three divisions Performance Materials Food Health & Nutrition and Aftermarket Sales & Service - at over 50 sales and service locations worldwide. Coperion is an Operating Company of Hillenbrand.

Hillenbrand is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.