Commercial Fleet Service Advisor
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Job Location:
Glendale, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Sanderson Ford is seeking an experienced Commercial Fleet Service Advisor to join our Commercial Truck & Fleet Service Team. This position works directly with business clients fleet accounts and heavy-use customers who depend on fast turnaround times and accurate communication.
If you thrive in a high-volume environment understand commercial truck service operations and know how to build long-term client relationships this is a high-impact and high-earning opportunity.
Responsibilities
Greet commercial customers and fleet drivers professionally in person and by phone
Open update and close repair orders with complete and accurate documentation
Clearly document vehicle concerns and verify commercial service needs
Communicate repair timelines status updates and approval requests
Coordinate with dispatch and technicians to manage workflow and meet deadlines
Present recommended maintenance and repair services
Review multi-point inspection results with customers
Maintain relationships with business accounts government clients and fleet managers
Monitor repairs through completion and conduct follow-ups to ensure satisfaction
Ensure warranty and repair documentation complies with Ford OEM guidelines
- Submit and administer fleet billing arrangements
Contribute to a clean safe and organized service environment
Qualifications
12 years of experience as a Service Advisor (commercial truck advisor experience strongly preferred)
Strong knowledge of Ford trucks diesel engines and fleet vehicle maintenance
Excellent communication skills with ability to manage high call and repair order volume
Ability to interpret and clearly explain repair recommendations to commercial clients
Professional customer-focused approach with ability to build trust quickly
Strong organizational skills and attention to detail
Proficiency with DMS/CRM systems and OEM service platforms
Valid drivers license with clean driving record
Benefits
Competitive pay
Flexible work schedule
New and used vehicle purchase discounts
- State of the art facility
- Completely indoor and climate controlled service center
Service and parts discounts
Health insurance
Dental and vision coverage
Life and disability insurance
PTO and sick leave
401(k) retirement plan
Paid vacation and holidays
Why JoinSanderson Ford
Sanderson Ford is a long-standing family-owned dealership serving the Glendale and Phoenix area. Were committed to supporting our technicians with the tools training and leadership needed to succeed while maintaining a respectful team-driven work environment.
Sanderson Ford is an Equal Opportunity Employer. We do not discriminate based on race color religion sex age national origin disability veteran status sexual orientation gender identity or any protected characteristic. All qualified applicants are encouraged to apply.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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