Service Scheduler

CECO Environmental is a global leader in providing sustainable solutions for industrial air water and energy transition. Since 1966 weve been addressing the worlds most pressing environmental challenges. Our mission is to protect people the environment and industrial equipment making a tangible impact across industries like renewable energy semiconductor manufacturing power generation and water treatment. As a purpose-driven company we foster a culture of innovation collaboration and integrity ensuring that every project we undertake creates lasting positive change. At CECO youll be part of a growing dynamic team committed to a cleaner safer and more sustainable future.

As part of the CECO Environmental family of brandsKemco Systemsplays a critical role in delivering specialized water solutions that protect both people and the environment. By joining our team youll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Service Team Scheduler plays a mission-critical role in ensuring successful field execution. This role owns the coordination and optimization of field service activities for engineered-to-order equipment installations start-ups troubleshooting and ongoing maintenance. The Scheduler ensures the right technician with the right expertise and tools is deployed at the right time driving customer satisfaction operational efficiency and revenue capture.

The Service Team Scheduler is responsible for end-to-end scheduling dispatching and coordination of field service technicians supporting installation and service of custom industrial systems. This role partners closely with Service Leadership Field Technicians Engineering Parts Sales and Finance to ensure safe efficient and profitable service execution.

Your Responsibilities Will Be:

Field Service Scheduling & Dispatch

• Develop and manage daily weekly and long-range schedules for onsite field technicians.
• Assign technicians based on skill set certifications product knowledge geographic proximity and project complexity.
• Coordinate installations commissioning/startups troubleshooting warranty calls repairs retrofits and preventative maintenance.
• Proactively adjust schedules to accommodate emergency service calls and changing customer needs.

Customer Communication & Experience

• Serve as primary point of contact for customers regarding service scheduling and visit coordination.
• Confirm site readiness access requirements safety documentation and special conditions prior to dispatch.
• Manage expectations regarding timelines technician arrival scope of work and potential delays.
• Support post-service follow-up to ensure documentation and satisfaction.

Operational & Workflow Optimization

• Maximize technician utilization while minimizing travel time and downtime.
• Coordinate multi-day or multi-technician installations for complex engineered systems.
• Identify scheduling conflicts resource gaps and workload trends; escalate capacity needs to leadership.
• Support KPI tracking including on-time startup labor efficiency response time and backlog management.

Parts Inventory & Resource Coordination

• Partner with Parts and Warehouse teams to ensure required components tools and instrumentation are available prior to dispatch.
• Confirm shipment timing for startup-critical components.
• Coordinate rental equipment or specialty tools when needed.

Financial Integrity & Documentation

• Verify service order accuracy and payment terms prior to scheduling (as applicable).
• Create and update service orders in ERP/CRM systems (e.g. D365).
• Track startup requests and installation milestones to support revenue recognition.
• Archive field service reports and notify internal stakeholders of job completion.
• Maintain accurate scheduling and documentation records for audit and reporting purposes.

Service Quote Support

• Generate and revise service quotations including:
  
• Clearly defined scope of work
• Itemized labor travel and parts costs
• Assumptions and exclusions
• Safety and compliance requirements
• Collaborate with Service Management to ensure pricing aligns with company standards and profitability targets.

Required Qualifications:

• High School Diploma or GED required; Associate degree preferred.
• 35 years of experience in industrial manufacturing field service coordination or technical customer service.
• Experience supporting field technicians in installation or service environments.
• Proficiency in Microsoft Office (Excel Outlook Word).
• Experienced with ERP systems; Microsoft Dynamics 365 (D365) preferred.
• Familiarity with Field Service Management (FSM) or CRM scheduling software.

ADA Requirements:
Positions in this function typically require typing sitting climbing balancing stooping kneeling crouching crawling reaching standing walking pushing pulling lifting fingering grasping feeling talking hearing seeing and repetitive motions. This is mostly sedentary role.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.

Work: Exerting up to 20 pounds of force occasionally and/or a 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Work involves standing most of the time.

We Offer:
We provide a variety of medical insurance plans with dental and vision coverage Employee 401(k) tuition reimbursement and much more.

At CECO we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers.

ABOUT US
CECOsCommitment to Our People

At CECO our people are at the center of everything we do. Whether youre a professional looking for a career change an undergraduate student exploring opportunities or a recent graduate with an advanced degree youll find your chance to make a difference with CECO.

ABOUT CECO
CECO Environmental is a leading environmentally focused diversified industrial company whose solutions protect people the environment and industrial equipment across the globe serving a broad landscape of industrial air industrial water and energy transition markets.

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visitingAbout Us.

Equal Opportunity Employer
CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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