Intern 2026 Collections Specialist

The responsibilities of the C2C Collections Specialist

• Achieve collection targets
• Prepare and coordinate weekly/monthly forecasting process
• Facilitate / Assist or participate in cross functional reviews - Cash Calls
• Assist with timely resolution of unapplied (UAC) / unidentified cash cases
• Ensure payment receipts are allocated correctly

• Control Past Due AR level & AFDA (>180days) within targets

• Credit Control
• Resolve disputes / delays / other issues by cross-functional co-ordination
• Reconcile AR invoices with customers each month to ensure minimal past due
• Review & release of daily sales orders on hold in SAP
• Timely escalate collection issues and find mitigation
• Timely communication to customers on credit holds
• Identify high risk accounts & take appropriate actions to achieve related targets
• Identify and recommend 3rd party collection agency and legal matters.
• Keep updated on industry trends & movements

• Timely and accurate updating of HRC (AR collection tool)

• Management reporting
• Assist with submissions for relevant LOB cash reviews at local and global level
• Address adhoc queries and provide the required information
• Review delinquent accounts on regular basis to determine root cause and report opportunity for improvement

• Executives connect with key customers and 2^nd level escalation point
• Maintain communication with key internal customers
• Act as an escalation level to influence collections
• Build relationship with relevant business partners to ensure smooth co operation between C2C and the business
• Personally visit the largest customers to continue relations and improve payment habits
• Support C2C Leaders
• Credit control activities
• Digitisation / process improvement initiatives
• Month end closing activities
• Assist with External & Internal audit queries

• Assist with internal training course on C2C policies and process

Key Success Factors

• Exceptional service to the business
• Deliver process changes within the set timeframes
• Strong financial controls

Skills Required/Sought

• Excellent conflict management skills
• Excellent English oral and written communications skills
• Attention to detail
• Ability to deal tactfully confidentially and ethically with both internal & external customers
• Process orientated with excellent problem-solving skills
• Strong technical and analytical skills
• Microsoft excel working knowledge pivot tables graphs formulas
• Ability to multi-task at different levels
• Team Player

Experience / Qualifications

• Degree in finance accounting or related discipline
• Strong problem solving interpersonal and financial analysis skills
• Basic understanding of the importance of process oriented & metric driven operations/functions