Investor Service Specialist Metals & Mining
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Wood Mackenzie is the global leader in analytics insights and proprietary data across the entire energy and natural resources landscape.
For over 50 years our work has guided the decisions of the worlds most influential energy producers utilities companies financial institutions and governments.
Now with the worlds energy system more complex and interconnected than ever before sector-specific views are no longer enough. Thats why weve redefined whats possible with Intelligence Connected.
By fusing our unparalleled proprietary data with the sharpest analytical minds all supercharged by Synoptic AI we deliver a clear interconnected view of the entire value chain. Our trusted team of 2700 experts across 30 countries breaks siloes and connects industries markets and regions across the globe.
This empowers our customers to identify risk sooner spot opportunities faster and recalibrate strategy with confidence whether planning days weeks months or decades ahead.
Wood Mackenzie
Intelligence Connected
Wood Mackenzie Values
- Inclusive we succeed together
- Trusting we choose to trust each other
- Customer committed we put customers at the heart of our decisions
- Future Focused we accelerate change
- Curious we turn knowledge into action
Investor Service Metals & Mining Specialist
About the Role
The Investor Service is a dynamic multi-segment team that partners with the buyside community to support informed investment decision-making. We are seeking a Metals & Mining Specialist to work alongside our Metals & Mining Lead in supporting a rapidly growing client base as they navigate the complex metals and mining investment landscape.
This role is critical to delivering exceptional value to our investor clients by combining deep sector knowledge client relationship management and commercial acumen to drive client satisfaction and business growth.
Key Responsibilities
Customer Relationships & Problem Solving
Provide detailed accurate and timely responses to investor inquiries maximizing the value clients derive from their Investor Service subscription
Develop creative tailored solutions for complex client challenges that may not have off-the-shelf answers
Build and maintain strong relationships with key users to better understand and anticipate their evolving needs
Proactive Engagement & Anticipating Needs
Proactively engage with clients through personalized and targeted email communications
Highlight and contextualize Wood Mackenzie research and insights most relevant to investor decision-making
Anticipate market developments and client information needs to stay ahead of inquiries
Commercial Growth & Business Development
Support Investor Services commercial growth objectives through exceptional customer service
Identify and pursue opportunities for growth within existing client relationships
Recognize and communicate potential opportunities in the wider market
Contribute to client retention and expansion initiatives
Collaboration & Team Support
Work closely with the Metals & Mining Lead to support a robust portfolio of important clients
Collaborate with colleagues across Wood Mackenzies research and commercial teams
Share insights and best practices to enhance team performance
Required Qualifications & Skills
Industry Knowledge: Understanding of metals and mining markets or demonstrated ability to quickly develop expertise in complex sectors
Client Management: Proven experience in client-facing roles with strong relationship-building capabilities
Communication: Excellent written and verbal communication skills with the ability to translate complex research into actionable insights
Analytical Thinking: Strong problem-solving skills and the ability to think creatively to address unique client needs
Responsiveness: Ability to work efficiently under time pressure while maintaining accuracy and attention to detail
Commercial Awareness: Understanding of business development and the ability to identify growth opportunities
Personal Attributes
The ideal candidate will demonstrate:
Self-sufficiency and Tenacity: High level of independence and drive to find solutions and achieve results
Team Collaboration: Ability to thrive in a collaborative team environment while managing individual responsibilities
Adaptability: Comfort with ambiguity and the ability to navigate evolving client needs and market dynamics
Client Focus: Genuine passion for delivering exceptional customer service and building lasting relationships
Initiative: Proactive mindset with the ability to anticipate needs and act without prompting
Professionalism: Confidence and poise when interacting with senior stakeholders and sophisticated investors
Why Join Wood Mackenzie
This role offers the opportunity to work at the intersection of world-class research and the global investment community supporting critical decision-making in the metals and mining sector. Youll be part of a growing dynamic team that values innovation collaboration and client excellence.
Equal Opportunities
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race colour religion age sex national origin disability or protected veteran status. You can find out more about your rights under the law at
If you are applying for a role and have a physical or mental disability we will support you with your application or through the hiring process.
Required Experience:
IC
Key Skills
About Company
Empower strategic decision-making in global natural resources with quality data, analysis and advice. Discover the latest insights and reports online.
