Development Services Officer, Burke Museum

Job Description

Position Summary

The Development Services Officer is responsible for logistical and administrative aspects of the Burke Museums fundraising program including gift processing and donor acknowledgments tracking of major gift prospects and pledges direct mail and email appeals and management of donor addition this position assists in the development and implementation of an engagement program that aligns with organizational goals to engage maintain and promote longstanding relationships with donors. The Development Services Officer reports to the Annual Giving & Stewardship Manager and supports the development team to cultivate solicit and steward museum donors.

Core Duties

Data Processing & Reporting

• Manage all gift and pledge processing using University of Washington and Burke Museum Association donor databases (Advance and Salesforce).

• Manage pledge tracking and billings ensuring timely acknowledgment of all gifts and pledges.

• Produce accurate and timely financial reports. Support unique campaigns and events through the production of invitation lists and tracking event participation.

Prospect Research & Tracking

• Research donor prospects and prepare solicitation planning sheets for staff and volunteer meetings with individual corporate and foundation prospects.

• Maintain current prospect lists and prospect tracking reports with data needed for solicitations.

• Partner with the Corporate & Foundation Relations Manager on prospect research for unrestricted and restricted grants.

Program Development & Management

• Support the Development team in the implementation of meaningful donor experiences that highlight the impact of giving to deepen donor engagement with the Burke.

• Assist Annual Giving & Stewardship Manager in the collection and management of stewardship related data to ensure fulfillment of stewardship obligations

• Document and track stewardship actions personal giving recognition programs and best practices.

• Serve as the main point of contact for all development volunteers and work study students assisting in the management of projects and assigned tasks.

Grant Submission Assistance

• Support the Corporate & Foundation Relationship Manager with the submission of unrestricted and restricted grant applications; research content creation editing submission documentation and tracking.

General support & other duties as assigned

• Provide administrative support to the Director of Development and other development team members and board volunteers as requested.

General Responsibilities

Data Processing & Reporting:

• Coordinate with the Burkes finance team to track and reconcile all gifts and pledges.

• Work with the Finance Manager to ensure effective communication for gift tracking and reconciliation. Manage all donor files produce regular gift reports and provide ongoing analysis of giving trends.

• Act as a liaison between the Burke and UW Gift Processing to resolve questions about specific gifts establish new gift funds and create appeal codes as needed.

• Coordinate with divisions at the Burke to ensure proper data input and that reporting needs are met.

• Create and develop reports donor profiles project analysis graphics spreadsheets and other customized collateral as needed.

Data Maintenance:

• Collaborate across teams to ensure that all newly-created contact and account records in Salesforce are consistent and that external ID numbers from other databases such as Advance are reviewed and updated as needed.

• Ensure deceased contacts are updated and salutations adjusted as required for spouses. Coordinate with the head of Visitor Services Education Department and Facility Rentals staff to ensure that contacts are qualified promptly.

Annual Fund:

• Assist Annual Giving & Stewardship Manager and Burke Museum Association (BMA) in fundraising efforts for the annual fund; manage spring and fall appeal mailings.

• Support participation in giving days (Husky Giving Day and Giving Tuesday). Track and report on the status of regular donations; secure outstanding gifts and pledges.

External Communications List Management:

• Coordinate with all divisions at the Burke to ensure that electronic and direct mail communications reach their intended audiences.

Events:

• Support Events Coordinator with administrative functions for donor events such as invitations mailing lists and RSVP management.

• Assist with event logistics and follow-up including donor stewardship and tracking in the UW Advance Database and maintenance of the auction database Greater Giving.

Divisional Fundraising:

• Under the supervision of the Annual Giving & Stewardship Manager work with divisional staff to coordinate and facilitate fundraising mailings and stewardship outreach.
  

Administrative Support:

• Conduct general office duties which include but are not limited to filing copying and other administrative office duties.

• Create mailing lists for Development programs events and the annual report.

• Answer phone and email inquiries; manage departmental email; respond promptly to questions about giving opportunities at the Burke.

• Maintain up-to-date registrations with matching gift programs.

Minimum Requirements

• Bachelors degree and 2-3 years of development experience.

Position Requirements

• Highly proficient with Microsoft Word Excel and donor databases.

• Attention to accuracy detail and thoroughness in completing assigned duties.

• Work well with others in person by phone and in written correspondence.

• Strong interpersonal skills and customer service.

• Ability to communicate diplomatically and effectively.

• Experience handling sensitive confidential material.

• Ability to work independently and in a team setting.

• Ability to receive direction problem solve take initiative set priorities handle multiple projects and exercise good judgment in a dynamic deadline-driven environment.

Desired Qualifications

• Knowledge of UW Advancement policies and procedures.

• Knowledge of the donor databases Advance and Salesforce.

• Knowledge of basic accounting and financial reconciliation practices.

• General understanding of museum organization and/or higher education.

Conditions of Employment

• Ability to work occasional weekends and evening hours.

• Ability to lift 40-45 pounds occasionally.

• Ability to travel independently to local or regional locations.

• Ability to work regularly in an open environment with both visual and audible distractions.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.