UX Researcher

Summary

UX Researcher @ Guidewire Software

Join Guidewire design!

UX @ Guidewire
Love solving sticky problems Excited about crafting innovative solutions for global software Interested in working on products that touch everyones lives

Were a close-knit and multidisciplinary UX team working to make cloud software that is at the forefront of the insurance industry. We are committed to inclusion and diversity in skills and talent as diverse as the global clients we serve. Our success is dependent on building teams that include people from divergent backgrounds and experiences who will support and challenge each others assumptions with fresh perspectives.

Our team tackles a variety of domains within Property and Casualty insurance; as a design (UX) researcher you would be in charge of guiding organizing and executing research. Working with support from our Lead Design Researcher you will help our UX designers and product managers across the Americas to determine when and how the research will help them make better business and design decisions.

We are looking for someone who is self-motivated self-directing and interested in growing as a strategic problem-solver on our friendly global customer-centric UX team.

How we work at Guidewire

Collaboration: We build on each others ideas and draw on interdisciplinary approaches to craft impactful experiences.
Integrity: We stand behind our words and commitments as part of a global community respecting and recognizing our interdependence.
Curiosity: We are lifelong learners with a growth mindset who are passionate about advancing our discipline through entertaining new ideas and unique perspectives.
Humility: We leverage our expertise while respecting other viewpoints and challenging our own assumptions.


About Guidewire
Guidewire serves a global community of more than 350 insurers of all sizes and lines of business in more than 30 countries. Community feedback enables us to stay at the forefront of what is happening all over the world in P&C and to incorporate insights into the design of our platform to be truly customer centric.
Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating changeand to ensure that every customer succeeds in the journey. We provide the software services and partner ecosystem to enable our customers to run differentiate and grow their business.

Guidewire Insurance Platform is the P&C industry platform that unifies software services and partner ecosystem to power our customers business. Insurance Platform provides the standard upon which insurers can engage their customers optimize their operations drive smart decisions and innovate quickly. We are privileged to serve more than 450 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elementscore processing data and analytics and digital engagementto enhance insurers ability to engage and empower their customers and employees. Their primary areas of focus are to ensure alignment of that architecture with business objectives and high-level company technology direction.

Job Description

Your day-to-day:

• Help user experience teams and the business solidify research objectives and identify problems to be explored. Then translate these objectives into key research questions for study and/or exploration.

• Work across teams to plan and conduct an array of practical and impactful design research to uncover user attitudes behaviors needs and motivations.

• Understand when and which quantitative and qualitative research methods to use and their pros and cons. Guide teams on which research tradeoffs are acceptable given research questions business goals timeline and resources.

• Design and execute end-to-end custom primary research. This includes but is not limited to building study plans participant screeners and discussion guides as well as recruiting study participants moderation research sessions and generating reports.

• Uncover useful findings and actionable insights that drive tactical and strategic product decisions. Use third-party market research analytics and user research to generate solid insights to foster solutions that consider a holistic view of people technology and business.

• Cultivate user empathy by translating research into compelling stories of how users of our solutions think feel and behave.

• Build artifacts such as personas journey maps presentations reports etc. to communicate the needs of users and customers to key stakeholders in clear and memorable ways.

• Assist with coaching and training developers designers product managers and others on basic research best practices enabling them to quickly turn-around meaningful useful insights.

• Help to build and maintain an archive of research activities results and insights that can easily be shared with product shareholders and the user experience team.

• Understand the importance of scaling user research and assist with developing and maturing research at Guidewire.

• What you need to be successful:

• Proven proficiency in common qualitative and quantitative research methods such as moderated and unmoderated usability studies customer and user interviews concept testing cognitive walkthroughs surveys discount methods like heuristic evaluations and expert reviews and benchmarking.

• Experience in conducting both formative and summative research.

• Experience working with designers developers and product partners to define research objectives identify and prioritize research

• Ability to draw out insights from a variety of design research artifacts.

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation productivity and continuous improvement.

• Experience with crafting UX artifacts like personas storyboards and journey maps to illustrate user needs and areas for opportunity.

• Ability to communicate results and opportunities in clear concise and compelling ways that fuel ideation and elevated designs.

• Ability to prioritize and manage numerous projects simultaneously

• Flexibility to quickly respond to emerging issues under tight deadlines and lack of available end users

• Ability to work well in a team and collaborate with others.

• Strong organization and time management skills

• Willingness to work across time zones - We have teams from California to Poland so you should be comfortable working across those time zones.

Qualifications

• Bachelors Masters or Ph.D. with 3 5 years of experience in Human Factors Human-Computer Interaction Psychology Cognitive Science Design or related fields or equivalent practical experience.

• Passion for research and empathy for the user

• Experience conducting international research (Ideal but not required)

The US base salary range for this full-time position is $112000 - $168000 . Your base pay will depend on your experience skills education training and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health dental and vision insurance paid time off and a company sponsored retirement addition some roles may be eligible for the annual company bonus plan commissions and/or long term incentive awards which are contingent on a variety of factors including but not limited to company and employee performance.

Disability Accommodations and Guidewires Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to If things do not go as hoped we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation or receiving a notice of your non-selection for a vacancy e-mail to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.