Specialist, Agent Support

Specialist Agent Support Mexico City

Are you keen to unleash your potential in a global business that is redefining the financial services sector Are you ready to unleash your potential in a global business that is committed to moving money forbetter Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated allowing each of us to thrive Thenitstime to joinWesternUnion as a Specialist Agent Support.

Western Union powers your pursuit.

This position is key for providing high-quality andtimelyservice to our North America Bill Payment partners.

Role Responsibilities

• Support the end-to-end biller operations and account management to providea worldclass biller/partner experience to grow andretainrevenue.

• Act as a liaison betweenthe majority ofinternal departments withinWesternUnion and the Biller/customer to implementidentify analyze research and resolve inquiries on all aspects of the business.

• Provides customer satisfaction by thoroughly investigating and resolving issues andprovidingproduct advice related to their account revenue protection.

• Responsible for ensuring service quality and supportobjectivesare consistent with strategic goals and standards.

• Enhance service quality ensure compliance with operating standards and provide training tooptimizeservice delivery and business growth.

• Creates andmaintainsclient profiles within the client relationship databases daily.

• Completes andsubmitsenrollment forms contractual updates and bank changes.

• Hasa deep and thorough knowledge of assigned clients configuration and understands their goals and needs.

• Independently and successfullymanagesspecial projects whilemaintaininga high levelof performance in day-to-day tasks.

• Maintains contact with Vertical Sales Representatives tostrategize onmaximizing individual account performance.

• Managesmany complex client accounts.

• Serves as subject matter expert to peers in the business unit shared services and clients.

Role Requirements

• Bachelors degree orbea student andat least 2years of experience as an agent support specialist to understand the payments landscape.

• Spanish and English fluent is mandatory.

• Providing exceptional support and having handled andresolvedclient issues.

• Excellent verbal and written communication skills. Exemplary attention to detail and solid judgement/ critical thinking are.Youreable tomaintainlong-standing relationships with ourbillers.

• Able to effectively respond to questions from clients and internal/external partners.

• Work comfortably ina highly complexenvironment.

We make financial services accessible to humans everywhere. Join us forwhatsnext.

WesternUnion is positioned to become the worlds most accessible financial services companytransforminglives and communities.Werea diverse and passionate customer-centric team of over 8000 employees serving 200 countries and territories reaching customers and receivers around the globe. More than moving money we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper we support our employees in achieving their professional aspirations.Youllhave plenty of opportunities to learn new skills and build a career as well as receive a great compensation package. Ifyoureready to help drive the future of financial servicesitstime forWesternUnion. Learn more about our purpose and people at will also have access to short-term incentives multiple health insurance options accident and lifeinsurance and access to best-in-class development platforms to name a few
( Please see the location-specific benefits below and note that your Recruiter may shareadditionalrole-specific benefits during your interviewprocess or in an offer of employment.

Your Mexico specific benefits include:

• Grocery vouchers

• 2 personal days off

• Specialdaysformarriage

• Christmas bonus (30 days)

• 24/7 Virtual Medical Assistance