Sparrow Rooftop VIP Host

Wurzak Hotel Group is currently casting for aVIP Host atSparrow Rooftop the gorgeous and lively rooftop bar and loungelocated within the Dalmar & Element Hotel in downtown Fort Lauderdale FL. The VIP Host is responsible for delivering a high-touch hospitality-driven experience for guests visiting Sparrow Rooftops VIP and table service areas. This role focuses on cultivating a vibrant upscale nightlife atmosphere by managing VIP reservations coordinating bottle service seating recognizing VIP guests and ensuring an elevated and seamless experience from arrival through departure.

General Requirements

• Welcome and personally escort VIP guests to reserved tables while maintaining strong guest recognition and relationship building.
• Coordinate closely with servers bartenders and management to ensure seamless bottle service execution and timely delivery of orders.
• Monitor VIP sections to ensure service standards table presentation and guest satisfaction remain at the highest level.
• Support the overall nightlife atmosphere by maintaining high energy guest engagement and strong floor presence during peak service periods.
• Communicate effectively with management regarding VIP arrivals high-profile guests special requests or service recovery opportunities.
• Remain proactively attentive friendly helpful and courteous to all guests managers and other team members.
• Consistently uphold the venues elevated standards of service presentation and professionalism.
• Conduct regularwalkthroughs of guest areas to ensure the atmosphere cleanliness and service environment reflect the luxury experience offered at Sparrow Rooftop.
• Showcase menu offerings featured cocktails and premium experiences while identifying opportunities to enhance guest experience through thoughtful recommendations andupselling.
• Foster meaningful relationships with VIP guests through attentive communication personalized touches and memorable service moments.
• Serve as a brand ambassador for the rooftop experience ensuring every interaction reflects the venues signature hospitality and sophistication.
• Skillfully manage the guestwait list during peak periods maintaining a polished and welcoming presence keeping guests informed throughout their experience.
• Maintain an organized host stand ensuring menus reservation platforms and seating charts are orderly and presentation-ready to support seamless and efficient guest flow.
• Develop and maintain a database of VIP guests including their preferences and special occasions.
• Proactively anticipate the needs of VIP guests and take appropriate actions to fulfill their requests promptly.
• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests needs assist in providing a pleasant dining experience.
• Assist servers and bartenders in collection of money or credit cards from guests as needed.
• Know how to prepare cashier report at the end of the shift.
• Perform opening and closing duties according to established side work checklist.
• Maintain and confirm advance reservations via telephone. Maintain voicemail reservation traffic.
• Monitor and maintain OpenTable reservation table assignments to ensure seamless turnover.
• Have a complete knowledge of standards of service for receiving to-go food orders.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative including anticipating guest or operational needs.
• Maintain a friendly and warm demeanor at all times.

Education and Experience

• One or more years of related experience.
• Familiarity with hospitality industry practices preferred.
• Experience in upscale restaurants cocktail lounges nightlife venues or luxury bars required.
• Prior experience working with VIP reservations table service or bottle service environments strongly preferred.
• Familiarity with nightlife guest flow and high-volume hospitality environments is a plus.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive friendly courteous and service-oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical Dental Vision health insurance
• Robust supplemental insurance for Life AD&D Pets legal and more
• Wellness programs for mental physical and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development
• Employee lunches and recognition programs

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-basedowner developer and operator of premium branded full-service extended stay and focus service core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someones race gender disability or any other basis protected under federal state or local laws.

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