Guest Services Associate PRN

JOB DESCRIPTION: Provides a welcoming and supportive environment for all people entering assigned areas. Provides paging for emergency situations. Greets and acknowledges all patients guests and employees entering facilities with a smile and appropriate salutation (good morning good afternoon good evening). Provides wayfinding information to all guests including specifics directions to each department within the facility. Communicates services and capabilities of each facility. Responds to incoming calls for directions and related information promptly effectively courteously. Provides coverage as needed for the front desk and lobby. Maintains rearranges orders and waters flowers for lobbies and other designated areas. Maintains bulletin boards. Monitors the magazines and lending library. Disburses refunds for the vending machines. Issues tokens and valet parking passes when necessary. Maintains lost and found. Provides paging in emergency situations.

Provides information in person regarding patients staff and hospital activities to callers or guests. Maintains community information that may be of interest to guests including local restaurants hotels banks transportation special events tourist attractions and special events in Atlanta shuttles MARTA schedules etc. Serves as coordinators for the Peachtree Road Race; supplies applications tee shirts and volunteers on Race day

Maintains complete inventory of brochures directories and maps. Inventories locates repairs and cleans wheelchairs. Keeps oxygen and emergency supplies updated and available for immediate use. Keeps the entrance motor lobby and driveway area of each facility free of trash and debris. Also responsible for maintaining GSA locker/storage room.

Completes incident reports involving patients and guests in the motor lobby when necessary. Reports all spills and accidents to the appropriate department. Aids valet service with traffic problems. Assists with safety drills. Has a working knowledge of computers and IDX. Performs other related duties as required.



MINIMUM QUALIFICATIONS: A high school diploma or equivalent.



PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.



ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.