Operations Manager Intern Italy
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Job Summary
Help us digitalise international freight transportation!
Founded in 2017 Ovrsea is a new generation freight forwarder that uses technology to simplify and optimize international transportation for companies. We support more than 700 companies such as Engie Vinci Devialet Sézane or even Nuxe in more than 60 countries in their international freight transport.
We allow our customers to manage all their transport issues in a few clicks from ourweb interface from quotation to invoicing by digitizing the entire transport tracking experience. We have also developed an in-house platform to facilitate the operational management of our customers transportation needs in order to meet their requirements in record time.
Ovrsea a fast growing company
With already 120 employees worldwide we will continue our growth in 2026 as part of a merger with two other freight forwarders forming a group of more than 800 people across four continents.
The Operations team
The Operations (Ops) Team is responsible fororganising and coordinating the international transportationneeds of our clients. Serving as the primary point of contact the Ops team acts as a bridge between our customers and our carefully chosen service providers. The team plays a crucial role in ensuring anexceptional customer experienceat OVRSEA.Reactivity excellence pedagogy and customer awarenessare the guiding principles that drive our team.
This position is based in Milano.
Your missions as an Operations Intern at OVRSEA
As an Operations Intern you will support the coordination of international transport activities working closely with our Operations team and external service providers including agents shipping and trucking carriers and customs brokers.
You will assist in keeping clients informed about their shipment progress help monitor key milestones support the team in resolving operational challenges and contribute to identifying the best possible solutions when needed.
Committed to delivering high-quality service prompt responsiveness and reliability you will contribute to OVRSEAs growth by supporting the team with the following responsibilities:
Global transport operations for large imports or exports (70%)
- Support the team in managing a portfolio of customers.
- Assist in organising and coordinating air sea road and rail transport.
- Help monitor shipments anticipate potential issues and contribute to proactive problem-solving.
Customer success management (20%)
- Support the main point of contact in communication with existing clients.
- Help identify potential upsell opportunities.
- Encourage and assist clients in increasing their use of the platform.
Development and structuring (10%)
- Support supplier relationship management (carriers & agents worldwide).
- Contribute to research and knowledge sharing within the team (articles market updates best practices).
- Assist in improving and refining operational processes.
This is a paid internship with a strong opportunity for a full-time position upon successful completion of the program.
Are you the one
- You are looking for a 6-month internship with the option to transition to a full-time position afterward.
- You are interested in the transport industry and a startup environment. You are curious by nature.
- You can handle challenging situations: Ops days in transportation are exciting but intense. Lots of issues and requests at the same time and non-stop deadlines. You think solutions rather than problems and you are able to take initiative.
- You have excellent communication skills.
- You are fluent in Italian and have a good English level.
What will this job bring you
- Relational skills: you will interact with people from more than 70 countries (customers service providers) from various industries and company sizes.
- We value a strong learning environment at OVRSEA. Continuous learning is very important to us which will allow you to solve rather complicated problems.
- We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day.
Benefits
Vibrant work environment & great offices in central location in Milano (via Torino Duomo)
A 4-week onboarding program to become fully operational in your daily job
Commuter benefits (21.50/month)
Flexible working from home policy (2 day per week home office)
Lunch voucher valued at 8 per day worked
Still not convinced
Explore our story products teams and commitments by visitingthis Notion.
Learn how we live our values through webinars cultural presentations and an immersive onboarding program that will introduce you to the exciting world of international transport.
Ready to join the OVRSEA adventure Apply now and lets fly together!
Interview Process
- First screening call with Sara Team Lead Operations for OVRSEA Italy (45).
- Interview with Sara andVadzim Operations Manager. For this interview step you will have a practical transport case studyto work on (60).
- Interview with Giovanni Country Manager.
- The final proposal!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
Le commissionnaire de transport nouvelle génération. Simplifiez vos transports de fret. Plus de fiabilité, plus de réactivité pour une supply chain mieux maîtrisée.
