Front Desk Manager
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k) matching
- Dental insurance
- Paid time off
- Parental leave
- Health insurance
- Vision insurance
Position Summary
The Front Desk Manager is responsible for overseeing all patient access functions at the
Community Health Center ensuring efficient compassionate and compliant front-office
operations. This role manages the registration team and oversees insurance verification
Medicaid application assistance and co-payment collection processes. The Front Desk Manager
plays a critical role in optimizing patient flow improving access to care and ensuring accurate
revenue cycle front-end practices while maintaining exceptional customer service standards.
Essential Duties and Responsibilities
Leadership & Team Management
Supervise coach and evaluate front desk staff including registration insurance
verification and eligibility specialists.
Provide onboarding training and ongoing performance feedback to ensure staff
competency and consistency.
Develop staff schedules to ensure adequate coverage and efficient clinic operations.
Foster a patient-centered respectful and collaborative work environment.
Address staff concerns manage corrective actions and support professional
development.
Patient Registration & Access
Oversee accurate and timely patient registration demographic updates and
documentation collection.
Ensure compliance with organizational policies HIPAA and regulatory requirements.
Monitor patient flow and implement strategies to reduce wait times and improve access.
Serve as escalation point for complex patient concerns or service issues.
Insurance Verification & Eligibility
Ensure timely insurance verification and eligibility determination prior to or at time of
service.
Monitor authorization processes and troubleshoot coverage discrepancies.
Maintain current knowledge of payer requirements and communicate updates to staff.
Collaborate with billing and clinical teams to minimize denials and registration-related
errors.
Medicaid Applications & Financial Assistance
Oversee completion and submission of Medicaid applications and related eligibility
programs.
Ensure staff provide accurate guidance to patients regarding coverage options and
required documentation.
Track application status and outcomes ensuring follow-up with patients as needed.
Support patients and team in understanding financial assistance programs and sliding fee
scales.
Co-Payment Collection & Front-End Revenue Integrity
Ensure consistent collection of co-payments and outstanding balances at time of service
in accordance with policy.
Monitor daily cash collections balancing and reconciliation processes.
Review reports to identify trends gaps and opportunities for improvement in front-end
revenue.
Maintain internal controls related to cash handling and financial transactions.
Operations Quality & Reporting
Track key performance indicators (KPIs) such as registration accuracy verification
timeliness Medicaid conversion rates co-pay collections and patient satisfaction.
Prepare reports and present findings to leadership.
Lead quality improvement initiatives related to patient access and front desk operations.
Participate in audits and implement corrective actions as needed.
Collaborate with clinic leadership to support organizational goals.
Qualifications
Education & Experience
Bachelors degree in Healthcare Administration Business Administration or related field
preferred.
Minimum of 35 years of experience in healthcare front desk/patient access operations.
At least 2 years of supervisory or management experience required.
Experience in a community health center or FQHC strongly preferred.
Knowledge Skills and Abilities
Strong knowledge of patient registration insurance verification Medicaid enrollment
and co-payment processes.
Familiarity with Medicaid programs and eligibility requirements.
Excellent leadership communication and conflict-resolution skills.
Proficiency with electronic health records (EHR) and practice management systems.
Strong organizational and analytical abilities with attention to detail.
Ability to work in a fast-paced mission-driven environment.
Commitment to providing compassionate culturally competent care.
Physical Requirements
Ability to sit or stand for extended periods.
Occasional lifting up to 25 pounds.
Frequent use of computers and office equipment.
Working Conditions
Primarily clinic-based with regular interaction with patients and staff.
May require some weekends based on clinic needs.
The Front Desk Manager is responsible for overseeing all patient access functions at the
Community Health Center ensuring efficient compassionate and compliant front-office
operations. This role manages the registration team and oversees insurance verification
Medicaid application assistance and co-payment collection processes. The Front Desk Manager
plays a critical role in optimizing patient flow improving access to care and ensuring accurate
revenue cycle front-end practices while maintaining exceptional customer service standards.
Essential Duties and Responsibilities
Leadership & Team Management
Supervise coach and evaluate front desk staff including registration insurance
verification and eligibility specialists.
Provide onboarding training and ongoing performance feedback to ensure staff
competency and consistency.
Develop staff schedules to ensure adequate coverage and efficient clinic operations.
Foster a patient-centered respectful and collaborative work environment.
Address staff concerns manage corrective actions and support professional
development.
Patient Registration & Access
Oversee accurate and timely patient registration demographic updates and
documentation collection.
Ensure compliance with organizational policies HIPAA and regulatory requirements.
Monitor patient flow and implement strategies to reduce wait times and improve access.
Serve as escalation point for complex patient concerns or service issues.
Insurance Verification & Eligibility
Ensure timely insurance verification and eligibility determination prior to or at time of
service.
Monitor authorization processes and troubleshoot coverage discrepancies.
Maintain current knowledge of payer requirements and communicate updates to staff.
Collaborate with billing and clinical teams to minimize denials and registration-related
errors.
Medicaid Applications & Financial Assistance
Oversee completion and submission of Medicaid applications and related eligibility
programs.
Ensure staff provide accurate guidance to patients regarding coverage options and
required documentation.
Track application status and outcomes ensuring follow-up with patients as needed.
Support patients and team in understanding financial assistance programs and sliding fee
scales.
Co-Payment Collection & Front-End Revenue Integrity
Ensure consistent collection of co-payments and outstanding balances at time of service
in accordance with policy.
Monitor daily cash collections balancing and reconciliation processes.
Review reports to identify trends gaps and opportunities for improvement in front-end
revenue.
Maintain internal controls related to cash handling and financial transactions.
Operations Quality & Reporting
Track key performance indicators (KPIs) such as registration accuracy verification
timeliness Medicaid conversion rates co-pay collections and patient satisfaction.
Prepare reports and present findings to leadership.
Lead quality improvement initiatives related to patient access and front desk operations.
Participate in audits and implement corrective actions as needed.
Collaborate with clinic leadership to support organizational goals.
Qualifications
Education & Experience
Bachelors degree in Healthcare Administration Business Administration or related field
preferred.
Minimum of 35 years of experience in healthcare front desk/patient access operations.
At least 2 years of supervisory or management experience required.
Experience in a community health center or FQHC strongly preferred.
Knowledge Skills and Abilities
Strong knowledge of patient registration insurance verification Medicaid enrollment
and co-payment processes.
Familiarity with Medicaid programs and eligibility requirements.
Excellent leadership communication and conflict-resolution skills.
Proficiency with electronic health records (EHR) and practice management systems.
Strong organizational and analytical abilities with attention to detail.
Ability to work in a fast-paced mission-driven environment.
Commitment to providing compassionate culturally competent care.
Physical Requirements
Ability to sit or stand for extended periods.
Occasional lifting up to 25 pounds.
Frequent use of computers and office equipment.
Working Conditions
Primarily clinic-based with regular interaction with patients and staff.
May require some weekends based on clinic needs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicants or employees race color religion sex sexual orientation national origin age disability or any characteristic protected by law.
Required Experience:
Manager
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
St. Thomas Community Health Center is your medical home, offering high quality, affordable care. We offer convenient same day and next day appointments.
