Trading Support Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth we have maintained the mindset and team spirit of a start-up - see for yourself on Kununu & Glassdoor.
At LYNX B.V. Germany Branch we empower our clients to trade independently on global financial markets through our professional and award-winning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Trading Support Agent (m/w/d) you will play a key role in contributing to our continued success.
Your Role
You will be responsible for delivering outstanding customer service to our clients focusing on Polish-speaking clients. Your tasks will include:
- Handling client inquiries and complaints via phone and email
- Providing clients with information about our products and services
- Supporting clients with technical aspects of our trading platform
- Ensuring accurate documentation and data management
Please note: This role does not involve sales or cold calling clients contact you directly.
If you are a good communicator and enjoy building relationships this is the perfect opportunity for you!
What You Bring
- First professional experience in customer service; experience in banking or financial services is a plus but not required
- Interest in financial markets and financial products
- Fluent German and English language skills both written and spoken
- Confident PC skills and an affinity for internet-based tools and software
What We Offer
- Attractive salary package
- A structured onboarding program including individual training on our trading platform and financial products with our in-house trainer plus hands-on support from your personal mentor
- Free snacks fresh fruit & vegetables drinks and a freshly prepared daily lunch with options for meat lovers vegetarians and vegans
- An annual personal development budget of up to 2000 for training of your choice related to your role
- Company-subsidized in-house language courses at discounted rates
- 45% employer contribution to your company pension plan
- Urban Sports Club membership discounts
- Local & international summer and Christmas parties as well as regular team events
Whats Next
Do you recognize yourself in this role and want to become a LYNXian
If so we look forward to receiving your application including your cover letter CV and relevant certificates addressed to Lena Kawka.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
LYNX to wysokiej jakości broker online dla wszystkich rodzajów inwestorów. Handluj akcjami, futures, forex, opcjami i innymi instrumentami na ponad 135 rynkach.
