Cloud Support and Services Specialist

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

At Sherweb we simplify the cloud for IT professionals so they can focus on what matters most: their customers. Were a fast-growing values-driven company built on passion teamwork and integrity.

The Role

Were looking for an experienced Cloud Support & Services Specialist to keep our customers virtual and cloud environments running at their best. Youll be a senior technical resource solving complex issues driving migrations and helping shape how we deliver cloud services.

What Youll Do

Provide technical support via phone and email for Azure Microsoft 365 and related cloud services
Monitor and maintain the performance of physical and virtual environments
Participate in scheduled maintenance and major migration projects
Collaborate with IT Operations to set up and improve infrastructure projects
Guide customers through service configurations and follow up on resolutions
Create and validate procedures and technical documentation
Share knowledge across the team and act as a senior technical reference

What Were Looking For

College degree in IT (or equivalent experience)
57 years in a similar technical support or cloud infrastructure role
Hands-on experience with virtual infrastructure environments
Strong customer service skills and excellent English (written and spoken)
Experience with any of the following is a plus: Microsoft Hyper-V VMware vSphere PowerShell Microsoft System Center Azure or AWS Veeam Backup clusters/HA environments SaaS/IaaS operations multi-site replication
Able to work from our Dublin office 3 days per week (Dublin 12)

Whats In It For You

Competitive base salary with annual performance reviews
Flexible benefits plan and savings fund options
Vacation time that reflects your experience plus mobile days and holidays
Real career growth with structured training and clear progression
Close-knit inclusive team with open-door management
State-of-the-art tools in a fast-paced results-oriented culture

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About Us At Sherweb we simplify the cloud for IT professionals so they can focus on what matters most: their customers. Were a fast-growing values-driven company built on passion teamwork and integrity.The RoleWere looking for an experienced Cloud Support & Services Specialist to keep our customers ...