Sr. Process AnalystReinsurance claims

Job Title

Sr. Process Analyst

Report to (Job Title)

Client Services GGB - Sr. Process Analyst

Department

GGB India

Direct Reports (Job Title)

Team Manager

Division

Operations

Location

Mumbai

Gallagher is one of the leading insurance brokerage risk management and HR & benefits consulting companies in the world. With significant reach internationally our organization employs over 52000 people and our global network provides services in more than 130 countries.

Gallagher Center of Excellence (GCoE) supports the Gallagher team around the globe and around the clock by providing a wide range of services from back office and administrative services to knowledge intensive and niche services. Its a crucial component of Gallaghers ability to provide industry-leading quality customer service regulatory compliance and improved speed to market. We combine functional expertise industry knowledge and technology with a passion for excellence to deliver mission-critical services for our global staff.

GCoE is a team of 11000 employees across five locations Bengaluru Pune and Mumbai Kolhapur & Shimoga providing reliable fast and high-quality support. Working at the GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results.

At Gallagher we want to empower you to make a difference take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

We are hiring an Analyst to FAC process for ensuring the quality and effectiveness of business products and services within India business. The reinsurance placement & claims tasks process transactions for end to end client servicing of accounts per IRDAI guidelines. This role requires a comprehensive understanding of the policy life cycle and the various actions required for New Business/Renewals Mid-Term Adjustments claims cycle and its collection.

Placement:

• Set-up client in our system ensuring all the necessary details and documentation are accurately recorded
• Handle booking inquiries for all potential clients on our system
• Book the business on the system ensuring all the transactions are accurately recorded and aligned with the clients requirements
• Generate closing statements to facilitate the collection of premium
• Coordinate closely with cedents and underwriters to ensure smooth processing of all transactions maintaining clear communication and addressing issues promptly

Claims:

• Identifying and booking claims: Our team identifies valid claims as per the slip books them in the system and ensures all claim details are accurately documented
• Generating closings: We generate closing statements to facilitate the settlement of claims
• Coordinate closely with cedents and underwriters to ensure smooth processing of all transactions maintaining clear communication and addressing issues promptly

• Coordinate closely with cedents and underwriters to ensure smooth processing of all transactions maintaining clear communication and addressing issues promptly
• Ability to think critically and make sound judgments based on the evidence presented.
• Understanding of best practices in business processes and quality assurance.
• Ability to work independently and as part of a team to achieve quality and compliance objectives.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Willingness to continuously learn and develop new skills to enhance audit effectiveness.

• Technical Proficiency and Understanding of Insurance service
• Excellent Written and Oral communication skills
• Interpersonal skills
• Ownership and Accountability
• Insurance domain knowledge

Education

Major

Any Graduate or Post Graduate with any Specialization

Degree

Bachelor Master

Licenses/Certificates

• Insurance Certification will be the additional advantage