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At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Key Responsibilities

1. Strategic Leadership & Team Development

• Set a clear vision and objectives for the customer ecosystem team. lead coach and develop a high-performing team that embodies agility innovation and growth mindset.
• Foster strong collaboration across functions and BUs ensuring alignment with the overall Surgery digital strategy.
• Drive a culture of continuous improvement outcome ownership and capability building within the team.

2. Platform Strategy & Roadmap Ownership

• Develop and own the long-term platform strategy roadmap and architecture ensuring scalability and a differentiated user experience.
• Data-driven decision-making and the adoption of advanced technologies (e.g. AI analytics personalization) to enhance platform value and business impact.

3. Platform Development & Omnichannel Operations

• Lead the team in planning and executing platform feature enhancements content strategy and daily operations to deliver superior customer experience and engagement.
• Oversee end-to-end campaign activation and omnichannel content delivery optimizing performance based on real-time insights.

4. Digital GTM Model Enablement & Orchestration

• Leverage digital channels to enhance and optimize the Go-To-Market (GTM) model ensuring alignment with overall business objectives.
• Develop and implement scalable strategies that drive customer engagement and accelerate growth in lower-tier markets.
• Utilize data-driven insights to continuously refine GTM approaches improving efficiency and impact across digital touchpoints.

5. Performance Measurement & Business Insights

• Establish and monitor KPIs to track the effectiveness of digital platforms and GTM channels.
• Utilize analytics and customer feedback to generate actionable insights and continuously optimize strategies for improvements.

6. Stakeholder Engagement & Change Leadership

• Influence and align senior stakeholders across marketing sales IT and Business Units to ensure seamless execution of platform and GTM initiatives.
• Lead change management and capability-building efforts to drive digital adoption and GTM excellence within commercial teams.

Qualifications

• Bachelors degree or above in Business Marketing Life Sciences or a related field; MBA or advanced degree is preferred.
• 10 years of experience in pharmaceutical/MedTech industries with proven success in marketing digital transformation and commercial excellence.
• Demonstrated experience in building and leading omnichannel/digital GTM models with strong ownership of end-to-end outcomes.
• Strong business acumen and strategic thinking with ability to translate business challenges into actionable omnichannel optimization plans.
• Excellent communication influencing and stakeholder management skills; able to navigate a matrix organization effectively.
• Agile adaptable and committed to continuous learning in a fast-evolving digital landscape.
• Preferred: Background in marketing digital consulting experience (nice to have) or commercial operations.
• Fluent in English.

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