Technical Service Representative

Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people

Do you want to use your industrial rubber and application knowledge to help solve customer problems answer their questions to build sales and customer satisfaction

As aTechnical Sales & Service Representative (TSSR) at Applied Industrial Technologiesyou will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications product selection and installation of our industrial rubber product selection. Youll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction retention and sales results!

Responsibilities

Provide technical customer support and problem solving for rubber applications systems and supporting components to customers and our own Branch sales/support associates

Professional point of contact for customer quotes and product sourcing

Build customer satisfaction and sales by providing assistance for product selection interchange & replacements cycle time reductions and improving overall customer satisfaction

Timely and accurate reporting

Requirements

2 years proven customer service or sales experience

Use of proper English grammar written and verbal

Ability to read / understand technical drawings

Work independently and as part of a team

Listening negotiating and effective questioning skills

Ability & desire to quickly learn new processes and systems

HS Diploma or Equivalent

Ability to pass a DOT medical and drug screen

Industrial rubber products application knowledge (conveyor belting fabrication splicing)preferred

When you join the Applied team you will enjoy:

Base salary and bonus opportunities

Comprehensive benefits package including health care vision & dental 401(k) with company match

Personalized training & development program

Career development opportunities

Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.