Identity & Collaboration Infrastructure Engineer

Andover, KS - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Identity & Collaboration Infrastructure Engineer
Location: Andover MA - Hybrid
Duration: 12-month contract

Lets create our future together at The AES Group!

About The AES Group

The AES Group is a premier technology staffing and services company that has been bringing businesses and talent together for over 20 years to deliver innovative technology solutions that create meaningful impact. AES helps enterprises including Fortune 500 organizations engage customers empower employees and transform operations through cloud data AI and emerging technologies.

What youll get

Hybrid schedule in Andover MA
Ownership of enterprise identity messaging and collaboration systems in a large-scale hybrid environment
Hands-on work across Active Directory Azure AD Exchange (on-prem online) and Office 365
Partnering with engineering teams on modernization migrations and platform initiatives
Exposure to a 24x7 global environment with meaningful operational impact

About the Role

Were seeking an Identity & Collaboration Infrastructure Engineer to support and modernize enterprise identity messaging and collaboration platforms as part of a Directory & Unified Communications team. This role is centered on stability optimization and modernization of core Microsoft and SaaS collaboration technologies within a large-scale hybrid environment.

Youll act as a senior escalation point drive deep troubleshooting and root-cause analysis and contribute to improving reliability and security across directory email and communications services. If you thrive in complex environments enjoy simplifying operations through automation and documentation and take pride in resolving high-impact issues-this role is a strong fit.

Key Responsibilities

Provide Tier-3 escalation support for identity messaging and collaboration platforms managing incidents via ServiceNow
Administer optimize and support Active Directory Azure AD Exchange (on-prem and online) and Office 365 hybrid services
Support enterprise collaboration tools including Slack Skype for Business and Zoom
Perform advanced troubleshooting and root-cause analysis across directory email and communications services
Partner with engineering teams on upgrades migrations and new platform initiatives to modernize and improve stability
Coordinate with vendors to resolve complex platform issues ensuring incidents are tracked through closure
Improve operational excellence by enhancing procedures automation and technical documentation
Identify and implement opportunities to improve performance reliability and security within identity and messaging systems
Participate in an on-call rotation supporting a 24x7 global environment

Required Qualifications

5 years of experience administering enterprise Active Directory messaging and collaboration platforms
Deep hands-on expertise with Microsoft Exchange () and Exchange Online
Strong knowledge of Office 365 and hybrid Microsoft environments
Experience managing Windows Server infrastructure
Solid understanding of core networking services and protocols: DNS DHCP SMTP TCP/IP
Familiarity with GitHub Enterprise and scripting and/or pattern matching (Regex)
Demonstrated ownership mindset with a strong focus on problem resolution and process improvement

Nice to Have (Preferred)

Experience supporting identity and messaging in large enterprise or global environments
Exposure to automation approaches (PowerShell or similar) and infrastructure modernization initiatives
Strong documentation habits and ability to translate complex issues into repeatable runbooks

Ready to make an impact Apply now and join us on our journey!

Role: Identity & Collaboration Infrastructure Engineer Location: Andover MA - Hybrid Duration: 12-month contract Lets create our future together at The AES Group! About The AES Group The AES Group is a premier technology staffing and services company that has been bringing businesses and talent tog...