Firewall Ticket Engineer

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Pay $55 to 60/hr

Firewall Ticket Engineer

Contract 6 months

Can work form Any of following locations Onsite

• Columbus OH - primary location
• Atlanta GA (Alpharetta/Marietta area)
• Berkeley Heights NJ
• Omaha NE
• Dallas TX (Frisco area)
• Denver CO (Greenwood Village/Denver Tech Center area)
• Kansas City MO (starting in 2026)

Key Responsibilities:

• Handle and resolve firewall tickets specifically related to role and policy management.
• Manage and configure firewall rules NAT policies and routing configurations.
• Address and resolve firewall requests for Palo Alto CheckPoint and Cisco firewalls.
• Process firewall-related tickets for AWS and Azure environments focusing on network security configurations.
• Coordinate with the team to handle firewall change requests from ServiceNow and through the designated request management system (Tufin).
• Perform troubleshooting on firewall policies NAT issues and route configurations.
• Provide technical support and documentation for firewall-related issues and resolutions.
• Ensure security policies are compliant with organizational standards and guidelines.
• Work closely with the engineering and operations teams to ensure smooth firewall operations.
• Participate in change management and audit processes related to firewall configurations.
• Ensure timely resolution of all assigned tickets and requests in line with service level agreements (SLAs).

Qualifications:

• Proven experience with firewall management including Palo Alto CheckPoint and Cisco firewalls.
• Strong understanding of networking concepts including NAT routing and security policies.
• Experience with AWS and Azure cloud environments focusing on firewall and security configurations.
• Familiarity with ticketing systems such as ServiceNow and Tufin for request management.
• Knowledge of firewall role configuration policy creation and troubleshooting.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tickets efficiently.
• Excellent communication skills both written and verbal.
• Ability to work collaboratively in a team-oriented environment.
• Attention to detail and commitment to ensuring firewall configurations are secure and optimized.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.