Technical Support R&D 2

Buffalo Grove, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis treatment and follow-up care empowering healthcare providers worldwide.

Job Title: Technical Support - R&D 2

Location: Buffalo Grove IL 60089

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: 8:00AM to 5:00PM

Job Description

RESPONSIBILITIES

Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
Accountable for support requests related to product information and product problems that are documented.
May escalate more difficult support requests to Field Support Engineers.
Logs all incoming support requests into the company call tracking system in a timely and professional manner.
Proficient at responding resolving and closing 40 percent of support requests utilizing technical training and undocumented creative solutions.
Escalates more complex problems to Field Support Engineers.
Complete company designated training courses for position to enhance work performance and career development
Participates in special projects to increase the incumbents role and technical abilities.

REQUIREMENTS:

Required Knowledge/Skills Education and Experience

High School diploma or equivalent
Excellent communication conflict resolution and problem-solving skills
High understanding of customer satisfaction and service orientation

Preferred Knowledge/Skills Education and Experience

Associates degree in Hardware or Software Engineering or Computer Science or equivalent related experience is preferred
Proficiency with Microsoft Windows operating system and computer networking is a plus.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of ...