Field Application Engineer

Milpitas, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Field Application Engineer

About the Role:

We are seeking a customer-focused Field Application Engineer to support next-generation Solid State Drive (SSD) controller solutions for strategic accounts. This role sits at the critical intersection of engineering and customer engagement where technical depth meets relationship management.

As the primary technical interface for assigned customers you will lead project coordination drive issue resolution and collaborate closely with firmware ASIC and system engineering teams. You will play a key role in enabling successful product design-in qualification and deployment while ensuring an exceptional customer experience.

This is an ideal opportunity for an engineer who enjoys solving complex technical challenges working cross-functionally and building long-term client partnerships in the semiconductor and storage industry.

Key Responsibilities:

Serve as the primary technical point of contact for assigned customers.
Manage technical relationships and support product discussions debugging activities and project tracking.
Own first-level technical support including failure analysis issue triage JIRA tracking and closure.
Drive project monitoring and ensure alignment between customers and internal engineering teams.
Collaborate with firmware system and ASIC engineers to resolve customer issues efficiently.
Work independently across cross-functional departments to ensure timely and high-quality deliverables.
Build strong trusted relationships with customer technical stakeholders.

Minimum Qualifications:

Minimum 3 years of field support experience in the semiconductor industry.
Strong verbal written and presentation skills.
Solid understanding of system hardware design.
Working knowledge of schematic capture and PCB layout.
Ability to comprehend complex technical discussions and document clear summaries and action items.
Strong interpersonal skills with a passion for building client relationships.
Familiarity with PC system architecture.
Experience working within Windows and Linux operating system environments.

Preferred Qualifications:

Experience with SSD system debugging and SSD firmware.
Knowledge of NAND Flash memory architecture.
Familiarity with SATA PCIe and NVMe standards.

Compensation:

Estimated base pay range (USD):
$140000 $180000 per annum

Starting compensation will be determined based on experience qualifications location and market conditions. Compensation ranges may be adjusted based on business needs and market dynamics.

Why You Should Join:

This role offers the opportunity to work at the forefront of storage and semiconductor technology while directly influencing customer success and product adoption.

What makes this opportunity compelling:

Strategic Customer Impact Act as the trusted technical advisor for key accounts directly shaping product integration and long-term partnerships.
High Visibility Role Work closely with firmware ASIC and system engineering teams while engaging directly with customer decision-makers.
Technical Breadth Gain exposure to SSD controllers NAND technologies PCIe/NVMe standards and full system-level integration.
Ownership and Autonomy Lead technical discussions manage projects independently and drive issue resolution end-to-end.
Career Growth Expand into senior FAE leadership program management or advanced technical specialist roles within the organization.
Competitive Rewards Highly competitive salary differentiated by performance annual merit increases RSU eligibility year-end bonus and invention/patent awards.
Long-Term Benefits 401(k) employer matching comprehensive health insurance plans for employees and dependents and service recognition programs.
Collaborative Culture Join a team that values technical excellence accountability and customer success while supporting work-life balance.

Field Application Engineer About the Role: We are seeking a customer-focused Field Application Engineer to support next-generation Solid State Drive (SSD) controller solutions for strategic accounts. This role sits at the critical intersection of engineering and customer engagement where tech...