Custody Client Facing Operations, Associate

Join our frontline Custody Client Facing Operations team and make your mark delivering responsive reliable posttrade support. We are expanding our Singapore team to meet strong growth in Asia. This is a high performing global team that values operational excellence datadriven insight and continuous improvement.

As a Custody Client Facing Operations Associate within Securities Services you are the first point of contact for posttrade activities across trade cash foreign exchange and asset servicing. You bring technical rigor and a robust operations and controls focus representing the Custody Middle Office team confidently while thriving in clientfacing work. You will own end-to-end client queries turn complex needs into simple outcomes by questioning legacy processes and meet agreed service levels while delivering superior client relationship. You partner closely with front office sales teams client service account managers and operation teams across regions meet with clients regularly and lead training to embed best practices and scale improvements.

Job responsibilities

• Serve as the first point of contact for client queries across trade cash foreign exchange and asset servicing
• Resolve endtoend client inquiries including settlements corporate actions tax and income providing clear guidance throughout
• Build strong trusting relationships to understand client behaviors requirements and expectations
• Partner with client service account managers to review service requests and service delivery issues that affect satisfaction; attend client meetings and service reviews regularly
• Partner with operational teams locally and globally to ensure timely efficient issue resolution
• Analyze client transactional data to identify trends behaviors and key risk and control metrics; present metrics to stakeholders and support client discussions
• Leverage AI and digital tools to modernize workflows and drive client and operational efficiencies
• Question legacy processes and recommend simplification using datadriven insights to turn complex needs into simple outcomes
• Lead or participate in client reviews and training sessions to embed best practices and accelerate adoption
• Monitor and address risk indicators ensuring the firm and clients are aware of issues with potential financial or reputational impact
• Contribute to continuous improvement of the overall service delivery relationship

Required qualifications capabilities and skills

• Bachelors degree
• Minimum 3 years of experience in trade management cash or asset servicing within the financial industry
• Strong focus on client service management and delivery experience
• Confidence and polished presence to represent JPMorganChase with clients; strong oral written and presentation skills
• Ability to build strong relationships with internal/external business partners and interact effectively across all staff levels
• Strong analytical and problemsolving skills with initiative to drive change and enhance controls
• Controlfocused mindset with a thorough understanding of program and project risk
• Ability to be flexible meet tight deadlines organize and prioritize work
• Ability to navigate and thrive in a changing business landscape
• Ability to anticipate issues and drive initiatives to deliver win-win outcomes for the firm clients and business stakeholders
• Self-directed mindset to learning new skills and picking up things quickly

Preferred qualifications capabilities and skills

• Experience in custodian or prime broker
• Knowledge in financial markets products and understanding of the custody transaction lifecycle
• Knowledge of global markets financial markets and instruments
• Proficiency in Asian languages (Malay Mandarin or Thai etc) is a plus as this role will interact with Asia/Southeast Asia clients; candidates without these languages are also encouraged to apply.