Field Engineer 3

Groton, MA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Field Engineer 3
Location (On-site Remote or Hybrid): Groton/New London CA (onsite)
Contract Duration: Contract until 02/12/2027
Work Hours: Mon Fri 3pm-11pm

Job Responsibilities:

Computer hardware set up basic hardware and software troubleshooting stills
Provides support for software hardware and networking support for desktops laptops and servers.
Provides maintenance and support on legacy products. Supports Core server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software networks servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs moves adds and changes as required
Tests and certifies PCs networks servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description:
1-3 year computer support experience basic hardware and software skills. Good work ethic good organizational skills

As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computer-related products including but not limited to desktop & laptop computers printers network devices standard software and low-end servers at customer sites and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk Service Desk or script using standard methods techniques and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair including reloading and re-imaging of PCs/laptops and installing and optimizing HW/SW networking products

Job Title: Field Engineer 3 Location (On-site Remote or Hybrid): Groton/New London CA (onsite) Contract Duration: Contract until 02/12/2027 Work Hours: Mon Fri 3pm-11pm Job Responsibilities: Computer hardware set up basic hardware and software troubleshooting stills Provides support for sof...

Job Title: Field Engineer 3
Location (On-site Remote or Hybrid): Groton/New London CA (onsite)
Contract Duration: Contract until 02/12/2027
Work Hours: Mon Fri 3pm-11pm

Job Responsibilities:

Computer hardware set up basic hardware and software troubleshooting stills
Provides support for software hardware and networking support for desktops laptops and servers.
Provides maintenance and support on legacy products. Supports Core server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software networks servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs moves adds and changes as required
Tests and certifies PCs networks servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system