Senior Salesforce Developer (Agentforce)

Alpharetta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We are currently looking for: Senior Salesforce Developer (Agentforce)

Position: Senior Salesforce Developer (Agentforce)

Location: Alpharetta Georgia (Looking only for Local candidates)

NOTE: For this position we are looking for local candidates as the role requires the candidate to attend an in-person interview.

Job requirements

Role Summary

We are seeking a Salesforce professional with strong Agentforce Voice deployment experience deep Genesys Contact Center integration background and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.
This role will design deploy and optimize AI-powered voice and service experiences integrating Salesforce Agentforce with Genesys to improve customer engagement reduce agent effort and drive operational efficiency.

Key Responsibilities

Lead Salesforce Agentforce Voice design and deployment for contact center use cases
Architect and implement Salesforce Genesys CTI integrations (voice chat IVR routing)
Configure and optimize Salesforce Service Cloud (Case Management Omni-Channel Knowledge Entitlements)
Implement SRMEA capabilities including service request management escalation and resolution workflows
Enable AI-driven voice features: call transcription intent detection summarization next-best action
Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
Integrate downstream systems (CRM ERP billing knowledge middleware)
Lead solution design data flows security and compliance for regulated and non-regulated environments
Collaborate with business IT and contact center stakeholders during discovery build UAT and rollout
Support production stabilization optimization and continuous improvement initiatives

Required Skills & Experience

Salesforce & AI

8 years of Salesforce experience with Service Cloud
Proven Agentforce Voice or AI-powered voice automation deployment experience
Strong knowledge of Omni-Channel Einstein AI flows Apex and integrations
Experience implementing SRMEA or enterprise service management patterns
Apex LWC Customization
Contact Center & Genesys
Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
Expertise in CTI IVR call routing screen pops and call lifecycle events
Integration experience using Genesys APIs webhooks and middleware
Integration & Architecture
Experience with REST/SOAP APIs middleware (MuleSoft preferred)
Strong understanding of data models security and performance optimization
Experience integrating voice chat email and digital channels into Salesforce.

Regards

Naveen Sagar (Mark)

Momento USA Exceeding Customer Expectations

440 Beningo Blvd Unit#A-5 2nd Floor Bellmawr NJ 08031

Interstate Business Park.

Desk - Ext 1028

Email:

LinkedIn -

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Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.