Senior Software Engineer
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
- We are hiring a Senior Software Engineer to build and own automation that scales our support experience-turning Slack/office-hours requests into high-quality actionable tickets and faster resolutions.
- You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.
Skills & Experience
- 5 years of hands-on software engineering experience with production system development
- 5 years of coding experience in Java Python or Go; experience in building and shipping production-grade automation services
- 5 years of Experience in API development experience (REST/gRPC versioning authentication/authorization documentation)
- 5 years of Experience with event driven architectures (EDA) retries/idempotency rate limiting and error handling
- 5 years of experience or strong practical knowdelge/interest in agentic workflows using tools/frameworks such as LangGraph LangChain Orchestration frameworks RAG patterns and Evaluation/guardrails
- Experience developing integrations (e.g. Slack Jira lifecycle sync enrichment); Good understanding of system architecture scalability service boundaries and data flows
- Bachelors or Masters degree in Computer Science Engineering or related technical discipline
Highly Preferred / Secondary Skills
- Advanced LangGraph / LangChain patterns; RAG optimization Prompt evaluation frameworks guardrails
- Additional integrations (ServiceNow Zendesk etc.); Internal tooling workflows and automation ecosystem
- Cloud-native optimizations (metrics pipelines distributed tracing event orchestration)
- Extended Jira workflow customization and integrations
Key Responsibilities
- Design build and maintain support automation systems that convert Slack/office-hours requests into structured high-quality support tickets
- Build integrations and services such as Slack Jira automation routing triage workflows and lifecycle synchronization
- Implement agentic workflows for automated context collection triage summarization and next-step recommendations
- Build robust APIs event-driven pipelines and automation frameworks with strong operational readiness
- Add and maintain observability (logs metrics dashboards alerts) for automation health and reliability
- Deliver end to end production systems with high quality maintainability and operational resilience
- Collaborate with internal teams through documentation demos and status updates; iterate rapidly based on feedback
- Strong communication skills-ability to explain technical concepts clearly; Proactive ownership-driven mindset with high accountability
- Ability to collaborate across engineering operations and support teams; Adaptability to fast-paced iterative environments
Expected Outcome The candidate is expected to deliver the following measurable outcomes
- Build reliable automation systems that reduce manual support effort and improve response time
- Increase ticket quality through structured triage and automated context enrichment
- Achieve high reliability of automation pipelines through observability and operational readiness
- Continuously improve automation accuracy throughput and end user satisfaction
- Drive adoption of automation workflows across partner teams
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- AWS
- Data Structures
- Software Development
- Java
- Distributed Systems
